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Customer Demo Lab
4 semanas atrás
Description
The Customer Demo Lab Systems Engineer will manage and maintain a working test lab to support customer demos & trials driving increased Infinera product sales. Candidate will be responsible for installing, configuring, and testing a wide array of optical transport equipment as well as managing lab inventory, tear down network setups and prepare equipment for shipment to warehouse. In the future the individual will work closely with internal teams such as engineering, services, and sales to follow customer test plans.
Key Responsibilities
Perform any required equipment ordering, logistics, and shipping to support the lab. Inventory Management. Manages day to day operation of the CDL area. This includes:Enforce lab process and procedures;Maintain a professional looking lab. Install all required test equipment and fiber connections in lab to support the test plans. Configure Infinera equipment and update software loads using GUI/Command Line Interface tools. Follow test plans to ensure equipment complies with performance requirements and any specific customer test requirements. Ensure test equipment calibration and performance. Troubleshoot equipment as required to ensure test compliance.Required Qualifications
Basic knowledge of DWDM, OTN,TCP/IP, and routing and switching fundamentals. Must be able to stand for extended periods of time, and access cables at floor level and above head level via stepping stools and ladders. Must be able to carry, lift, and install equipment weighing up to 15 kg. Ability to prepare records and reports in Microsoft Excel spreadsheets. Good customer facing skills is a nice to have. Ability to multi-task and manage multiple issues, projects, and/or duties simultaneously. Must be willing to work in an entrepreneurial environment requiring broad experience, adaptability, quick learning and excellent problem solving skills. Must have a valid driver’s license and self-transportation to/from site. Fluency/Proficiency in English and Portuguese languages is mandatory.
Education and Experience
The physical demands described here are those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job the employee is: Regularly required to talk and hear; Frequently required to sit, stand and bend at the knee and waist and walk; Required to use hand to type, handle objects and paperwork; Required to reach and hold on to items at chest level or reach above the shoulder; Required to use close vision and be able to focus. Finally, the employee generally works in an indoor office environment.
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