French or Italian Customer Experience Specialist

3 semanas atrás


Lisbon, Portugal Cross Border Talents Tempo inteiro

Are you someone who thrives on tackling new challenges? Explore the opportunity to work remotely in Portugal as a French or Italian Remotely Customer Advisor Specialist

Your Responsibilities as a Remote Customer Advisor:

  • Serve as the face of a global brand;
  • Provide top-notch service across various support channels;
  • Cultivate strong customer relationships to ensure an exceptional experience;
  • Utilize probing questions, support resources, and system training to troubleshoot effectively;
  • Offer solutions to common issues and frequently asked questions.

What You'll Need:

  • Native level in French or Italian
  • English B2 Written and Spoken
  • Ability to deliver exceptional service across multiple support platforms;
  • Prior experience in customer/technical support is advantageous but not mandatory, as training will be provided;
  • EU passport, residence card from Portugal, or Ukrainian refugee certificate.

Perks:

  • Full-time schedule: 40 hours per week (8 hours per day, 5 days per week);
  • Remote work 100%
  • Performance bonuses;
  • Comprehensive benefits package including private health insurance, life insurance, and family coverage (for spouse, legal partner, and children);
  • Opportunities for career advancement;
  • Daily meal allowance;
  • Flexible career path to support professional growth;
  • Language proficiency bonuses;
  • Administrative support for documentation processes.


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