IT Service Desk Administrator
4 semanas atrás
Responsibilities
Join our IT Service Desk Team to be a go to person for our TeamViewer colleagues and support for any IT Request/Issues. You will be dedicated IT Service Desk admin for our Porto location and will assist our internal employees:
Show your problem-solving skills and escalate to responsible teams if necessary. Provision, provide and support our high end-user hardware. Take over responsibility for procurement of IT software and hardware. Work together with our global IT team to provide best-in-class solutions to all TeamViewer employees. Should be willing to move and set up workplaces/desks for in-house colleagues as part of the job. Ensure IT Assets and Stock Management for your respective location. Take end to end responsibility for your tasks for your respective location and help other locations, if necessary. Travel to our HQ in Germany or any other location as and when required.Requirements
Successfully completed training as an IT specialist for systems integration, bachelor’s in information technology or similar. Ideally have initial professional experience and worked in a similar role before. Understanding of ITIL concepts is important. Certification will be preferred. Have very good knowledge in Windows® (10/11) and MacOS, Intune is a plus. Fluency in English and Portuguese is mandatory, further languages are a plus. Determination, enthusiasm and willingness to learn. Working independently is just as important to you as team spirit. Think out of the Box – challenge our status quo and bring Ideas to the table. Strong communication skills and passion for customer support/service. Be flexible enough to cover for team members as and when required.What we offer
Contract location: Porto, Portugal Onsite Onboarding in our HQ office for an optimal start Great compensation and benefits packages including company achievement bonus and stock-based options, regular salary reviews Public transport friendly offices Special terms for local gyms Access to Corporate Benefits platform with many discounts Regular Team events and company-wide celebrations Open door policy, no dress code rules, frequent all Hands and Leadership Lunches Hybrid and Flexible work time with up to 50% home office Work From Abroad Program allowing up to 40 days of work outside your contracting country We celebrate diversity as one of core values, join and drive one of the c-a-r-e initiatives together with us-
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