Field Service Engineer

4 semanas atrás

Lisbon, Portugal OSI Systems, Inc Tempo inteiro

Job Description

Overview

Rapiscan Systems, a wholly owned subsidiary of OSI Systems, Inc. designs, manufactures and markets security and inspection systems worldwide. Our products are used to inspect baggage, cargo, people, vehicles and other objects for weapons, explosives, drugs and other contraband. Rapiscan Systems security and inspection devices can be found in a wide range of locations such as, airports, border crossings, railway stations, seaports and terminals, government and military installations and nuclear facilities.

Job Overview

Installation, Service, and support of Rapiscan X-RAY screening systems. This role will have primary responsibility for supporting all X-ray and Trace product lines of Rapiscan systems.


Responsibilities

Installation, commissioning and service support of Rapiscan’s X-ray and Trace systems at our customer’s premises at Lisbon Airport. Carry out preventive and corrective maintenance on-site. Learn from the IT Specialists the Server setup and PLC engineers for integration and commissioning and become proficient. Carry out service site surveys prior to installations and professional site reports. Carries out all preventive and corrective maintenance works and attends all call-outs. Works on shifts pattern to support key customer site. Provide remote technical support to Distributors engineers and customers. Work with all internal departments and externally with our customers and Distributors on service related matters and provide guidance when required.
Makes sure to submit service reports and non-conformance reports as required without delay
Give regular feedback to Engineering, Product Line Management and QA as part of our continuous improvement programme.
Take part in other departmental ad-hoc duties when required including special projects.
Adhere to all Health & Safety requirements of the company and at customer’s site Uphold the company’s core values of Integrity, Innovation, Accountability, and Teamwork Demonstrate behavior consistent with the company’s Code of Ethics and Conduct It is the responsibility of every employee to report to their manager or a member of senior management any quality problems or defects in order for corrective action to be implemented and to avoid recurrence of the problem Duties may be modified or assigned at any time to meet the needs of the business.
Qualifications

A strong communication skill with excellent written and oral ability. Able to clearly articulate both the Product and Process to any Customer or Programme Stakeholder.
Experience with installing, configuring and troubleshooting MS Windows based servers and workstations highly desirable.
Knowledge of high-end X-ray systems or computed tomography a major advantage
Experience programming PLC’s an advantage.
Have excellent ability to trouble-shoot complex systems and logically work through problems.
Must have experience in a field service engineer role. Flexible during times of change and reacts to project adjustments promptly and efficiently Willingness to travel extensively at short notice and stay for extended periods (up to one month) as and when required.
Must be self-motivated and work well under pressure.
Strong aptitude to learn.
Ability to obtain airport security passes essential (some require a Criminal Record check)

Knowledge, Training and Qualifications if required:

An electrical Diploma with at least 4-5 years of field experience or a BSc Eng with 2-3 years of field experience.
Good English language skills: Spoken, Written and communication.
Post graduate qualification in Electrical engineering desirable.
A recognised qualification in an IT (Microsoft, cisco etc) a major plus
A good general knowledge of mechanical, electrical, civil, hydraulic, electronics or complex electro-mechanical equipment or systems. Or knowledge of HV Systems i.e. Medical or Industrial engineering discipline.

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