Project Manager
7 meses atrás
- Responsible of planning, organizing, implementing, continuously improving and efficiently coordinating all the activities of assigned projects.
- Generates and implements plans to improve the performance of the results and processes
- Coordinates the client communication process and takes part in escalating and resolving issues
- Ensure maximizing revenue and margin at account level, accurate invoicing
- Regularly checks the usefulness and effectiveness of the rules, procedures, established workflows, defined processes
- Work closely in the recruitment process for new employees in crucial roles within the company or externally
- Provide weekly, monthly and quarterly business reviews where you can provide insights on successes and opportunities found across the board.
- Work closely with our client’s management team on providing and receiving feedback and direction towards performance.
- Able to resolve escalated scenarios coming from our client
- Track emerging trends in outsourcing and client’s industry to ensure process improvement
- Must be comfortable addressing C-suite executives as well as coordinating operations managers
- Need to have a strategic perspective that goes beyond short-term gains
- Demonstrate value-based selling
- Must be able to juggle multiple clients, delegate and manage assignments, and keep strategic account plans on track
What will make you successful for the role:
- C1 level of English, both written & spoken
- Min. 5 years of operational management experience in total, at least 3 years management background in BPO sector (client management experience preferred)
- Experience in managing large teams of 300+
- Excellent problem-solving and critical-thinking skills
- Good attention to detail
- Solid knowledge of industry standards and practices
- Ability to create and implement new policies and procedures to increase efficiency and quality
- Proven proactive team-and client management approach
- Strong leadership and negotiation skills
- Strong presentation skills
- Proficiency with Microsoft Office applications, especially in Excel and Power Point
- Strong analytical skills, understanding complex reporting and data transformations from multiple sources
- Proven quality-driven performance
- Knowledge of continuous improvement methodology, such as Lean Six Sigma or Kaizen preferably.
Sounds good? Find out what you can get:
- Competitive salary package & meal vouchers
- The opportunity to work in a multi-cultural environment
- Flexible working schedule
- Private medical insurance
- Access to Multisport card
- Learning programs for your development
- Wellness activities for your wellbeing
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