Helpdesk Specialist

Há 3 dias

Lisbon, Portugal RateHawk Tempo inteiro

We are looking for a new member of our distributed IT Helpdesk team, to help us to maintain our IT equipment in our Lisbon office.

Job Responsibilities:

  • Combining first and second-line internal IT support;
  • Internal users and corporate office equipment support;
  • Office infrastructure support;
  • Administering internal company services;
  • Handling, escalating, and tracking requests in the internal ticket system;
  • Managing IT assets (laptops, accessories, software licenses, etc.);
  • Setting up workstations for employees;
  • Interacting with services and hardware suppliers;
  • Performing module-level repairs on laptops (we use Lenovo and Apple);
  • Keeping up-to-date troubleshooting and knowledge base documentation.

Requirements

  • General understanding of Active Directory domain services and experience in basic user and computer object operations;
  • General understanding of computer networks (both physical and virtual) and troubleshooting skills;
  • Basic skills in administering and troubleshooting Windows 10/11 and modern versions of macOS;
  • Troubleshooting hardware-related issues;
  • Ability to work with supporting documents from suppliers;
  • Experience in writing user and technical documentation;
  • Experience with video conferencing systems with conference room functionality (Google Meet, Zoom Rooms, Microsoft Teams, Logitech Lifesize, etc.) at helpdesk level;
  • Experience with cloud workspaces (Google Workspace, etc.) at helpdesk level;
  • Be ready to take ownership of the issue/incident and lead it to the end;
  • Fluent in Russian and advanced level of English. Portuguese will be a plus.

Benefits

  • Interesting and ambitious tasks that will take you to the next professional level;
  • Complex and innovative product;
  • Career growth opportunities and a corporate culture that encourages professional development;
  • Ambitious team of experienced professionals;
  • Learning: access to English lessons, seminars, training and conferences. If you want to participate in a conference, we will help to organize it;
  • We also have innovative AI-based tools (bot and coding companion) that help solving work tasks;
  • Corporate discounts on hotels and other services.

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