Cloud Engineer

6 meses atrás


Porto, Portugal Five9 Tempo inteiro

Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide.

Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves. 

This position is for a Cloud TAC Engineer role (in the Technical Assistance Center) at Five9, the Intelligent Cloud Contact Center facilitating over three billion customer interactions per year. You will act as the in-depth technical escalation contact for any customer matters which require complex troubleshooting beyond that which the Technical Support Specialists can provide, and bridge with the Cloud Operations and Engineering teams in order to solve more subtle customer painpoints. As such, you will be comfortable with both customer interaction as well as possessing a solid grasp on various cloud engineering domains. Your key responsibilities will thus be roughly as follows: 60% handling escalations emanating from Technical Support, in both ticket form as well as customer calls; 25% collaborating with Cloud Operations and with Engineering teams to analyze areas of improvement in code, configuration or system; 15% contributing to knowledge base for Technical Support Specialists. Requirements At ease with customer interaction and excellent communication skills with the ability to pick up on nuances. Previous experience in support positions will be strongly appreciated. Good situational appraisal skills in order to determine most appropriate course of action. Familiar with network programming concepts and protocols Working knowledge of CRM / Ticketing systems and common desktop productivity software application (MS Office et al) Excellent written and verbal communication skills Possess a self-driven attitude Familiar with toolsets for analyzing metric and logs data, such as Kibana, Grafana, etc. At ease working across cultures and timezones BS in Computer Science / Software Engineering, or 4+ years experience in troubleshooting customer-facing software issues. Be willing to participate in on call  In addition to the above, we are looking for solid knowledge in 3 or more of the following skillset sushi menu list. Even though not everyone will have the same specializations, we are looking for pluridisciplinarians who can bridge between various subject matters. Solid understanding of PBX, ACD, CTI or IVR technologies Working experience with of VoIP protocols such as SIP, RTP or audio codecs Strong experience in developing java applications in heavy networking contexts Previous experience developing realtime or low-latency applications Excellent understanding of caching mechanisms such as Redis / Elasticache Working experience with high availability queueing systems such as RabbitMQ, AMQP, Kafka, ActiveMQ Excellent knowledge of Linux operations, at a systems level and in userspace Experience administering container orchestration such as Kubernetes, Nomad, etc. Working knowledge of configuration management and automation tools such as terraform, ansible, puppet, chef

Benefits:

Five9 Shares Bonus Scheme 10% Flexi Benefit Meal Allowance Medical Insurance Life Insurance  25 day Annual Leave + Public Holidays

#LI-ND1 #LI-HYBRID

Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better we are. Five9 is an equal opportunity employer.

Our headquarters are located in the San Francisco Bay Area with global hubs in the United Kingdom, Germany, Philippines, Portugal, and Australia. 

View our privacy policy, including our privacy notice to California residents here: .

Note: Five9 will never request that an applicant send money as a prerequisite for commencing employment with Five9.



  • Porto, Porto, Portugal Sbm Offshore Tempo inteiro

    Job SummaryWe are seeking a skilled Cloud Solutions Engineer to join our team at SBM Offshore. As a Cloud Solutions Engineer, you will be responsible for designing and implementing solutions in cloud environments using modern technologies such as Microsoft Azure.


  • Porto, Porto, Portugal Sap Tempo inteiro

    **Job Title:** Cloud Infrastructure EngineerWe are seeking a Cloud Infrastructure Engineer to join our team at SAP. As a Cloud Infrastructure Engineer, you will be responsible for designing and managing scalable cloud infrastructure using best practices in security, performance, and cost optimization.Key Responsibilities:• Design and manage scalable cloud...


  • Porto, Porto, Portugal Tn Portugal Tempo inteiro

    Job Title: Senior Cloud EngineerJob Summary:We are seeking a skilled Senior Cloud Engineer to join our team at Tn Portugal. As a member of our cloud infrastructure team, you will be responsible for designing, implementing, and maintaining our cloud-based systems.Key Responsibilities:Design and implement cloud-based infrastructure solutions using AWS.Develop...


  • Porto, Porto, Portugal Tonic App, S.A Tempo inteiro

    Job Title: Cloud Software EngineerAbout the Role: As a cloud software engineer, you will design, develop, and deploy scalable cloud-based software solutions. You will work closely with cross-functional teams to identify business requirements and develop technical solutions that meet those needs.Responsibilities: * Design and develop cloud-based software...


  • Porto, Portugal Fusion Consulting Gmbh Tempo inteiro

    Swiss Delivery Excellence: Transforming Life Science Consulting Worldwide.Fusion Consulting is a globally leading Business and IT boutique consultancy specialized in the Life Sciences industry, partnering with leading companies in pharma, healthcare, and animal health.With over 450 employees and 25 offices worldwide, our mission is to revolutionize our...


  • Porto, Porto, Portugal Namecheap Inc Tempo inteiro

    OverviewNamecheap Inc is a leading provider of cloud-based services, and we are seeking a skilled Cloud Software Engineer to join our team.This role offers a unique opportunity to work on cutting-edge projects, pushing the boundaries of what is possible in cloud computing. Our team is passionate about innovation, and we are committed to staying ahead of the...

  • Senior Software Engineer

    2 meses atrás


    Porto, Porto, Portugal Kantar Group Limited Tempo inteiro

    Job Title: Cloud Solutions EngineerAbout the Role:As a Cloud Solutions Engineer, you will be responsible for designing and implementing cloud-based solutions for our company. This is a leadership role that requires technical expertise and people management skills.Key Responsibilities:* Design and implement cloud-based solutions* Lead a team of cloud...

  • Cloud Engineer

    4 meses atrás


    Porto, Portugal Sergroup Holding International Gmbh Tempo inteiro

    Are you interested in the latest technologies? Do you want to actively shape the digital age? Are you curious about the IT industry and would like to boost your career? Then join our team and help us to innovate the cloud world!PortoThis is how you succeedThe Cloud Engineer role is for people who are passionate about helping others. You will be communicating...


  • Porto, Portugal Fusion Consulting Tempo inteiro

    Job Description Security / Cloud Security Engineer We are looking for a dedicated Security / Cloud Security Engineer to safeguard our cloud and on-premise infrastructures, ensuring they meet top-tier security standards and comply with regulatory and company policies.This role involves implementing security best practices across both environments, managing...


  • Porto, Porto, Portugal Hccm Consulting, S.A Tempo inteiro

    We are looking for a skilled Cloud Engineer to join our team at Hccm Consulting, S.A. in Lisbon and Porto. As a Cloud Engineer, you will have the opportunity to work with various technologies and motivated teams.**Job Description:**As a Cloud Engineer, your primary responsibility will be to design, implement, and manage cloud-based systems for our clients....


  • Porto, Porto, Portugal Devoteam Tempo inteiro

    About Devoteam: A Global Leader in Digital TransformationCompany Overview: At Devoteam, we are a global leading player in Digital Transformation for leading organisations across EMEA, with a revenue of €1B. Our mission is to transform technology to create value for our clients, partners and employees in a world where technology is developed for people.We...


  • Porto, Porto, Portugal Alongside Tempo inteiro

    We are seeking a skilled Senior Cloud Platform Engineer to join our partner's international team. This role offers an exceptional opportunity to leverage your expertise in cloud computing and platform development to drive innovation and growth.Job OverviewAt Alongside, we prioritize scalability, reliability, and performance in our architecture. As a Senior...

  • Cloud Security Engineer

    2 meses atrás


    Porto, Portugal Fusion Consulting Tempo inteiro

    Job Description Security / Cloud Security Engineer We are looking for a dedicated Security / Cloud Security Engineer to safeguard our cloud and on-premise infrastructures, ensuring they meet top-tier security standards and comply with regulatory and company policies.This role involves implementing security best practices across both environments, managing...


  • Porto, Portugal Tn Portugal Tempo inteiro

    col-wideJob Description:Job DescriptionSecurity / Cloud Security EngineerWe are looking for a dedicated Security / Cloud Security Engineer to safeguard our cloud and on-premise infrastructures, ensuring they meet top-tier security standards and comply with regulatory and company policies. This role involves implementing security best practices across both...


  • Porto, Porto, Portugal Eidosmedia Tempo inteiro

    Cloud-Native DevOps EngineerWe are seeking a highly skilled DevOps Engineer to join our Engineering team at Eidosmedia. As a Cloud-Native DevOps Engineer, you will play a key role in designing, implementing, and maintaining our cloud-native solutions.Key Responsibilities:CI/CD Pipeline Architecture: Design and implement a new CI/CD pipeline architecture to...

  • Cloud Software Engineer

    3 semanas atrás


    Porto, Porto, Portugal Namecheap Inc Tempo inteiro

    Company OverviewThe company is a leading provider of cloud infrastructure and software solutions. We are dedicated to delivering innovative products that meet the needs of our customers.SalaryThe estimated salary for this role is $120,000 - $180,000 per year, depending on experience.Job DescriptionWe are seeking an experienced Cloud Software Engineer to join...

  • Cloud Security Engineer

    2 meses atrás


    Porto, Portugal Fusion Consulting Tempo inteiro

    Job DescriptionSecurity / Cloud Security EngineerWe are looking for a dedicated Security / Cloud Security Engineer to safeguard our cloud and on-premise infrastructures, ensuring they meet top-tier security standards and comply with regulatory and company policies. This role involves implementing security best practices across both environments, managing...


  • Porto, Portugal Fusion Consulting Tempo inteiro

    Company DescriptionSwiss Delivery Excellence: Transforming Life Science Consulting Worldwide.Fusion Consulting is a globally leading Business and IT boutique consultancy specialized in the Life Sciences industry, partnering with leading companies in pharma, healthcare, and animal health.With over 450 employees and 25 offices worldwide, our mission is to...

  • Cloud Engineer

    4 meses atrás


    Porto, Portugal Growin - Know To Grow Tempo inteiro

    WE DEVELOP PEOPLE WHO DEVELOP TECHNOLOGY And we want to develop you! At Growin people always come first. Why? Because we believe happy, talented people are the ones who can change the world: one code line at a time. We have several projects waiting for you all over Portugal - both hybrid and full remote - where you can grow professionally and take your...


  • Porto, Porto, Portugal Fusion Consulting GmbH Tempo inteiro

    Fusion Consulting GmbH is a global leader in Business and IT consulting, specializing in the Life Sciences industry. We are seeking an experienced Hybrid Cloud Security Engineer to join our team.About the RoleThis is a unique opportunity for a skilled professional to design and implement secure hybrid cloud infrastructures for our clients. The ideal...