NOC Specialist

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🔎 We are looking for a NOC Specialist

Responsibilities:

• Continuously monitor the performance and availability of network infrastructure, servers, and telecommunications links through centralized monitoring platforms
• Interpret, analyze, and triage alerts generated by network monitoring tools
• Perform routine connectivity checks and preventive validation activities
• Register, classify, and perform initial troubleshooting of network and connectivity incidents
• Identify and isolate network issues such as hardware failures, link saturation, routing problems, and service disruptions, applying documented mitigation procedures and workarounds
• Escalate complex incidents to Network Engineering (L3), Security Operations (SOC), or external vendors/providers while ensuring proper ticket follow-up
• Act as the primary point of contact during Major Network Incidents, coordinating communications across internal teams and stakeholders
• Provide timely and clear incident status updates throughout the incident lifecycle
• Ensure accurate shift handovers, guaranteeing continuity of operations and incident ownership
• Follow operational runbooks and standard operating procedures to resolve alerts and incidents
• Maintain and update operational documentation, network diagrams, and knowledge base articles
• Track infrastructure availability, response times, and SLA metrics to support operational reporting and continuous improvement

Requirements:

• Experience working in a Network Operations Center (NOC) or similar IT Operations environment
• Strong understanding of networking fundamentals and the OSI model (Layers 1–4)
• Knowledge of TCP/IP, DNS, DHCP, VLANs, and routing/switching concepts (BGP, OSPF)
• Hands-on experience with network monitoring tools such as Zabbix, Nagios, SolarWinds, Datadog, Grafana, or similar platforms
• Familiarity with network troubleshooting tools and commands, including ping, traceroute, mtr, nslookup, and tcpdump
• Experience using ITSM platforms such as ServiceNow or Jira Service Management
• Basic understanding of network security concepts, including Firewalls and VPNs
• Strong analytical and troubleshooting skills with the ability to prioritize incidents in a fast-paced environment
• Fluent English

Nice to have:

• Experience working in 24/7 operational environments with shift rotations
• Knowledge of ITIL processes and best practices
• Experience supporting telecommunications or enterprise network infrastructures
• Basic scripting or automation skills (PowerShell, Bash, Python)
• Networking certifications such as CCNA, Network , or equivalent
• Experience working in international and multicultural environments
• Proactive mindset with a strong focus on operational excellence and continuous improvement

Location: Porto

Work Model: Hybrid

Experience Level: Mid-Senior (2-3 years)

Salary Package & Benefits: 1200€ - 1500€ Meal Allowance Flex Benefits Travel allowance

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