IT Operations

Solutions 360, a service and technology services company of MDS Group is recruiting for an IT Operations & Governance Engineer.

This role is responsible for supporting and strengthening core IT operational and governance processes across the organization. It is a technical role ensuring effective patching coverage, compliance reporting, vulnerability remediation, policy management, and process development, while contributing to wider IT risk, audit, monitoring, and asset management activities. The IT Operations & Governance Engineer acts as a key control function within IT Operations, helping to improve consistency, reduce risk, and support regulatory and audit requirements.

Function Responsibilities

Patching & Vulnerability Management

• Provide operational cover for the IT patching team to ensure continuity of service.
• Own and maintain patching compliance reporting, ensuring accurate, timely, and audit‑ready outputs.
• Design, implement, and own vulnerability management processes, including remediation tracking and escalation.
• Work with technical teams to ensure vulnerabilities are prioritised, patched, and evidenced appropriately.

IT Process Development & Continuous Improvement

• Develop, document, and maintain IT operational processes, ensuring they are clear, consistent, and aligned to organisational standards.
• Communicate process changes effectively to the wider IT team.
• Deliver or coordinate training and knowledge sharing sessions where required to embed new or updated processes.

Policy & Governance Management

• Manage IT policies and associated standards and procedures.
• Identify policy gaps, weaknesses, or areas of non‑compliance and define remediation plans.
• Track and coordinate remediation activities, ensuring clear ownership and closure.
• Support policy reviews and updates in line with regulatory, audit, and organisational requirements.

Knowledge Management

• Maintain and improve the IT Knowledgebase, ensuring documentation is accurate, current, and accessible.
• Promote knowledge reuse and self‑service within the IT team.

Operational Risk, Audit & Assurance Support

• Assist with IT Risk Management activities, including risk identification, documentation, and mitigation tracking.
• Support internal and external IT audits by coordinating evidence collection and responding to audit requests.
• Contribute to monitoring, asset management, and other core operational processes as required.

Network Operations and Monitoring

• Experience of using network monitoring tools.
• Technical skills to resolve common monitoring issues e.g. disk space or CPU resourcing.
• Provide operational cover for the IT Monitoring team to ensure continuity of service.
• Work with technical teams to ensure that issues are prioritised, resolved, and logged appropriately.

About You

• Experience in IT Operations, IT Governance, or an IT infrastructure role.
• Experience working with patching, vulnerability management, network monitoring or security remediation processes.
• Demonstrable experience producing operational or compliance reporting.
• Experience developing and documenting IT processes, policies, or procedures.
• Familiarity with IT audit, risk management, or compliance activities.
• Knowledge of IT service management frameworks (e.g. ITIL) and security standards (e.g. ISO 27001) is desirable.
• Experience with Microsoft Azure administration and Windows.
• Strong understanding of IT operational control environments.
• Excellent written communication skills, with the ability to produce clear, concise documentation.
• High attention to detail and a methodical approach to governance and compliance tasks.
• Ability to work independently and take ownership of processes.
• Strong stakeholder engagement skills, with the confidence to work across technical and non‑technical teams.
• Experience working in a regulated environment.
• Familiarity with vulnerability management tools, patching platforms, monitoring platforms or reporting dashboards.
• Experience supporting audits or regulatory reviews.
• A proactive mindset with a focus on continual improvement.

Equal Opportunity Employer

MDS ensures that all applications are assessed fairly and impartially, based solely on the candidate’s skills and profile, guaranteeing a recruitment process free from any form of discrimination.