Customer Service
4 semanas atrás
Key Responsibilities: • Handle incoming customer inquiries • Managing new Business opportunities together with Sales Director of Prestige Division • Provide product information, pricing, and availability to customers, and assist with order placement and tracking. • Address customer concerns, resolve complaints, and escalate issues as necessary to ensure customer satisfaction. • Collaborate with the sales team to support internal sales efforts, including lead generation, follow-up, and account management. • Maintain accurate records of customer interactions, transactions, and inquiries using our CRM system. • Assist with the preparation of sales quotes, proposals, and contracts as needed. • Coordinate with other departments such as logistics and finance to fulfill customer orders and resolve any related issues. • Proactively identify opportunities to upsell or cross-sell products and services to existing customers. • Stay informed about industry trends, product updates, and competitor offerings to effectively address customer needs and concerns. • Participate in ongoing training and development to enhance product knowledge and customer service skills. Qualifications & Skills: • Previous experience in customer service, sales, project management or a related field preferred. • Excellent verbal and written communication skills. • Strong interpersonal skills with the ability to build rapport and relationships with customers and colleagues. • Proficiency in MS Office suite and experience with CRM software preferred. • Ability to multitask, prioritize, and manage time effectively in a fast-paced environment. • Problem-solving skills with a proactive and solution-oriented approach. • High school diploma or equivalent required; bachelor’s degree preferred. • Knowledge of cork industry would be a plus. Languages: • Portuguese mother tongue • Excellent written and oral English • Spanish would be a plus. Type of contract: To be defined according to the actual potential of the successful candidate. Location: Lobao (Portugal) Salary:To define
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Customer Service
Há 7 dias
Santa Maria da Feira, Portugal Guala Closures Tempo inteiroKey Responsibilities:• Handle incoming customer inquiries• Managing new Business opportunities together with Sales Director of Prestige Division• Provide product information, pricing, and availability to customers, and assist with order placement and tracking.• Address customer concerns, resolve complaints, and escalate issues as necessary to ensure...
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Customer Service
4 semanas atrás
Santa Maria da Feira, Portugal Guala Closures Tempo inteiroKey Responsibilities:• Handle incoming customer inquiries• Managing new Business opportunities together with Sales Director of Prestige Division• Provide product information, pricing, and availability to customers, and assist with order placement and tracking.• Address customer concerns, resolve complaints, and escalate issues as necessary to ensure...
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Customer Service
4 semanas atrás
Santa Maria da Feira, Portugal Guala Closures Tempo inteiroKey Responsibilities:• Handle incoming customer inquiries• Managing new Business opportunities together with Sales Director of Prestige Division• Provide product information, pricing, and availability to customers, and assist with order placement and tracking.• Address customer concerns, resolve complaints, and escalate issues as necessary to ensure...
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Customer Service
4 semanas atrás
Santa Maria da Feira, Portugal Guala Closures Tempo inteiroKey Responsibilities: - Handle incoming customer inquiries - Managing new Business opportunities together with Sales Director of Prestige Division - Provide product information, pricing, and availability to customers, and assist with order placement and tracking. - Address customer concerns, resolve complaints, and escalate issues as necessary to ensure...
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Customer Service
4 semanas atrás
Santa Maria da Feira, Portugal Guala Closures Tempo inteiroKey Responsibilities: • Handle incoming customer inquiries • Managing new Business opportunities together with Sales Director of Prestige Division • Provide product information, pricing, and availability to customers, and assist with order placement and tracking. • Address customer concerns, resolve complaints, and escalate issues as necessary to...
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Customer Service
2 semanas atrás
Santa Maria da Feira, Portugal Hays Tempo inteiroA empresa onde vai trabalhar:Empresa sólida e em crescimento, com forte presença internacional e foco na inovação, qualidade e excelência no atendimento ao cliente, procura um Customer Services (m/f/d) para atuação a nível nacional.A sua nova função:Com reporte ao Diretor Geral, será responsável por gerir e desenvolver relações sólidas e de...
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Customer Service Manager
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Santa Maria da Feira, Portugal Sleep.8 Tempo inteiroA **Sleep.8** é uma empresa de origem inglesa com produção própria em Portugal. Com mais de 36 lojas em 8 países europeus, o nosso plano de expansão é ambicioso, prevendo várias aberturas em território Nacional. O departamento de Customer Service, na S8 não pretende apenas incidir numa melhoria da experiência do cliente, mas também uma melhoria...
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Administrativa(o) - Customer Service
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Santa Maria da Feira, Portugal Global Foam by Isofom Tempo inteiroDescrição da Empresa A Global Foam by Isofom dedica-se ao desenvolvimento industrial e produção de espuma de polietileno, 100% reciclável e, portanto, amiga do ambiente. Opera principalmente nos mercados europeu e norte-africano, com instalações de produção de mais de 10.000 m2 em Santa Maria da Feira, Portugal. A empresa é parte de uma estratégia...
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Customer Service Manager
Há 9 horas
Santa Maria da Feira, Portugal HAYS Tempo inteiro**Your new company** Prestigious Industry intends to strengthen its team by hiring a Customer Service Manager (M/F/d) for Santa Maria da Feira. **Your new role** Integrated in the Logistics Department and as Responsible for Customer Service, this profile will be responsible for the operationalization, monitoring and supervision of all processes inherent in...
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Customer Service
Há 5 dias
Santa Maria da Feira, Portugal Guala Closures Tempo inteiroKey Responsibilities: • Handle incoming customer inquiries • Managing new Business opportunities together with Sales Director of Prestige Division • Provide product information, pricing, and availability to customers, and assist with order placement and tracking. • Address customer concerns, resolve complaints, and escalate issues as necessary to...
