Senior Service Desk Lead — ITIL
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Claranet Portugal is seeking a Service Desk Senior Team Leader to join our Lisbon-based internal team. You will lead a Service Desk for a financial sector client, manage daily operations, ensure SLA/KPI compliance, and drive continuous improvement. Strong ITIL knowledge, hands-on ITSM tool experience, and excellent client-facing communication are essential.
Ideal candidates will coach the team, manage escalations, and ensure regulatory and security standards within a banking environment.