Quality Analyst | Spanish

1 semana atrás

Lisboa, Portugal Tech Mahindra Business Process Services Tempo inteiro

We're Tech Mahindra, a multinational Technology Company with 30 years of experience and with more than 141.000 associate providing Information Technology and Business Process Outsourcing Services. We are currently looking for a Quality Analyst to our project. As a Quality Analyst, you will need to identify and rate various types of content (audio, video, text, and photos) as per the defined policies and guidelines. Regularly monitor and evaluate the performance of Ads campaigns to identify areas for improvement. The responsibility includes review and rating user generated content in the Ads environment, providing written explanation, along with ensuring that it adheres to the client provided guidelines. Roles and Responsibilities Evaluate and rate various content types, including audio, video, text, and photos ranging from normal to mildly egregious content Assess Ads content for accuracy, factuality, relevance, precision quality, helpfulness and alignment with policies and guidelines Oversee the quality assurance process for all digital marketing campaigns, ensuring they meet the company's standards and client expectations Rate and provide clear reasoning while ensuring adherence to guidelines Ensure consistency in rating decisions Participate in internal training Attend calibration sessions / calls Supporting other projects outside of your core project, as and when required Re-writing prompts or responses Skills Requirements & Qualifications Spanish Native English Fluent (B2/C1) Basic level computer handling skills (along with a typing speed of 25-30 words per minute) Comfortable with G suite, especially Google Sheets Excellent in verbal & writing skills with the ability to present reasoning in a clear, concise, and logical manner Knowledge of established guidelines and best practices for content moderation Experience in evaluating and comparing content from different sources Detail oriented, rigorous, analytical skills to assess content factuality, relevance, and alignment with user intent Research skills to evaluate content accuracy and identify trustworthy sources Critical thinking skills to identify biases, inconsistencies, and limitations Attention to detail to review content as per ethical / legal standards Our offer: Base salary above average Meal allowance (9,13€ per day worked, in meal card) Healthcare and Dental Insurance (since day one) Work from Office in Oeiras Transport allowance or Shuttle Fixed schedule (Monday to Friday, business hours) 1 year of Contract Our cultural values are Driving positive Change, Celebrating each moment and Empowering all to rise. Regardless of whether you are a career changer * or an IT expert *: Apply now with your résumé and become part of the Tech Mahindra family - we look forward to seeing you Tech Mahindra is an Equal Employment Opportunity employer. We promote and support a diverse workforce at all levels of the company. All qualified applicants will receive consideration for employment without regard to race, religion, color, sex, age, national origin or disability. All applicants will be evaluated solely on the basis of their ability, competence, and performance of the essential functions of their positions.

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