Customer Success Manager | German
3 semanas atrás
As a Customer Success Manager, your mission is to ensure hospitality companies achieve maximum value from our platform while building strong, long-lasting partnerships. You’ll act as their trusted advisor, proactively engaging to drive adoption, upsell opportunities, and retention. Product & Market Knowledge Build deep expertise in our product suite, competitors, and pricing Deliver demos of additional features and payment solutions, highlighting their value Spot upsell opportunities based on customer needs and market trends Collaborate with the sales team on tailored expansion strategies Customer Engagement & Relationship Building Act as the primary point of contact for German-speaking hoteliers Proactively engage with customers to understand goals, challenges, and objectives Conduct regular check-ins and success reviews to track satisfaction and performance Provide training and resources to help hoteliers maximize product usage Foster strong relationships with key stakeholders at all levels Customer Retention Strategies Identify risks of churn and develop strategies to mitigate them Address concerns quickly and turn challenges into opportunities Strive to convert satisfied customers into advocates Requirements C2 level German & C1 level English 2+ years of experience in Customer Success, Account Management, or a related role Strong communication skills: empathetic, patient, yet confident in leading conversations and upselling when appropriate Motivated to thrive in a high-tech, fast-paced, entrepreneurial environment Organized, detail-oriented, and able to prioritize effectively Collaborative team player who can also work independently Experience in hospitality or SaaS environments Benefits Application Procedure If you are interested in this vacancy, you can apply by clicking on the button above. By clicking on apply, you agree to our privacy commitment and terms and conditions. Your application will be sent directly to the recruiter in charge. IMPORTANT: if you are not yet registered with Undutchables we kindly ask you to do so. Your information will be handled in the strictest confidence and your CV will not be sent to a company unless you have given prior permission. Curious about how the recruitment process works within Undutchables, click here to read more.
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Customer Success Manager
3 semanas atrás
Lisboa, Portugal RoomRaccoon Hotel Tech Tempo inteiroCustomer Success Manager (German Speaker) RoomRaccoon Hotel Tech is seeking a German-speaking Customer Success Manager to join our team in Lisbon, Portugal. This role focuses on building strong relationships with hoteliers, driving adoption of our all-in-one hotel management system, and identifying opportunities to grow customer value. Overview - Role:...
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Customer Success Manager | German
3 semanas atrás
Lisboa, Portugal Undutchables Tempo inteiroAs a Customer Success Manager, your mission is to ensure hospitality companies achieve maximum value from our platform while building strong, long-lasting partnerships. You’ll act as their trusted advisor, proactively engaging to drive adoption, upsell opportunities, and retention. Product & Market Knowledge Build deep expertise in our product suite,...
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Customer Success Manager with German
Há 6 dias
Lisboa, Portugal FREE NOW Tempo inteiro**_Location_**_: _We are flexible! Come and join us either in Hamburg, Berlin, Madrid or Lisbon FREENOW empowers smarter mobility decisions helping people to move freely and cities to thrive. Be ready to work in a multinational, diverse, highly motivated and collaborative team of passionate Customer Success Managers who strive for excellence and like to...
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German-Speaking Customer Success Manager — Hotels SaaS
4 semanas atrás
Lisboa, Portugal RoomRaccoon Hotel Tech Tempo inteiroA leading hotel management software provider is seeking a Customer Success Manager with fluency in German and English. This role involves advising hoteliers, delivering product demonstrations, and developing strong relationships to enhance customer satisfaction across the DACH region. The ideal candidate should have 3+ years of relevant experience, ideally...
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Customer Success Manager, German Speaker
2 semanas atrás
Lisboa, Portugal Zendesk Tempo inteiroAs a Customer Success Manager in the Global Scaled Customer Success organization, your responsibility is to work nimbly across different sizes and segments of customers, delivering 1:1 engagements through comprehensive Discovery and expert Recommendations, facilitating 1:Many webinar events, and scaled campaigns. Our goal is to ensure our customers are...
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Customer Success Manager
1 semana atrás
Lisboa, Portugal Unit4 Tempo inteiro**Company Description**: We are in Business for People, empowering people in service organizations with innovative Enterprise and Business software solutions. We’ve innovated and taken a new approach to delivering ERP that works for people. Self-driving, adaptive and intuitive software that is changing the way people work. Our solutions empower people and...
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Customer Success Manager
Há 5 dias
Lisboa, Portugal Unit4 Tempo inteiroCompany Description We are in Business for People, empowering people in service organizations with innovative Enterprise and Business software solutions. We’ve innovated and taken a new approach to delivering ERP that works for people. Self-driving, adaptive and intuitive software that is changing the way people work. Our solutions empower people and...
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Customer Success Manager
2 semanas atrás
Lisboa, Portugal Cluster OS Limited Tempo inteiro**Are you ready for new opportunities? New challenges and fair work conditions? Consider Us!** We are looking for dynamic and passionate individuals, fluent in German, to join our team, provide an amazing experience for all our clients and ensure a positive workplace environment. Do you feel ambitious and capable of growing with Cluster? We would be happy...
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Customer Success Manager
2 semanas atrás
Lisboa, Portugal Cluster OS Limited Tempo inteiro**Are you ready for new opportunities? New challenges and fair work conditions? Consider Us!** We are looking for dynamic and passionate individuals, fluent in German, to join our team, provide an amazing experience for all our clients and ensure a positive workplace environment. Do you feel ambitious and capable of growing with Cluster? We would be happy...
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Customer Success Manager — Drive Adoption
4 semanas atrás
Lisboa, Portugal Rydoo Tempo inteiroA global fintech scale-up in Lisbon is seeking a Customer Success Manager to enhance customer experience and drive retention. This role requires fluent English and German, alongside 3+ years of customer-facing experience. The ideal candidate will help customers maximize business value using the Rydoo platform. A competitive package is offered, including meal...
