Mulesoft Specialist

Findmore Consulting S.A. is a company specialized in Information Technologies founded in 2006 and with more than 400 consultants.

Our services include infrastructure and cloud, software development and agility where contribute to major projects in Portugal and Europe.We're looking for talented, purpose-driven people to join our teams

Main Tasks & Responsibilities:

• Deliver Level 3 platform operations, support and maintenance activities within an international, cross-functional technical environment.
• Ensure the stability, availability and continuous improvement of MuleSoft platform operations, in line with defined SLA frameworks.
• Analyse and resolve incidents within established SLA timelines, including handling tickets escalated by L2 support teams.
• Manage platform capacity and performance to ensure availability, scalability and optimal resource utilisation.
• Perform troubleshooting using logs, monitoring tools and system diagnostics.
• Conduct initial Root Cause Analysis (RCA) and recommend corrective actions.
• Support deployments, releases and production change activities.
• Manage service requests and day-to-day operational support activities.
• Create and maintain operational documentation, Standard Operating Procedures (SOPs) and knowledge articles.
• Identify recurring issues and drive continuous service improvement initiatives.
• Develop and maintain automation scripts for repetitive operational tasks.
• Support major incidents and service restoration activities.
• Provide on-call or after-hours support when required.
• Monitor and improve operational KPIs, service quality and compliance with support processes and procedures.
• Proactively identify risks, blockers and improvement opportunities within the support environment.
• Act as an interface between internal and external service providers in an international context.

Requirements:

• 5 to 7 years of experience in MuleSoft platform management, specifically platform operations rather than API development.
• Strong expertise in Terraform, GitHub and OpenShift.
• Knowledge of authentication and authorisation mechanisms, including API security standards and implementation (OAuth and OpenID).
• Foundational knowledge of AWS and Azure.
• Knowledge of ITIL processes.
• Experience with Argo CI/CD.
• Strong stakeholder engagement and communication skills, including the ability to synthesise and communicate technical information, facilitate workshops and manage stakeholders in multicultural environments.
• Degree in Computer Science or an equivalent relevant field.
• Ability to work autonomously when required, within professional cross-functional environments.
• Experience working in international environments alongside internal and external providers.
• Availability for occasional support outside standard operating hours.
• Availability for occasional short-term business travel or temporary relocation to other countries.

Nice to Have:

• Knowledge of XML, XSD, WSDL, WS-*, Java and JSON.
• Experience with MuleSoft Omni Gateway (Flex Gateway).
• Knowledge of networking fundamentals, including Virtual IPs, firewalls and load balancers.
• User-level knowledge of SOAPUI and Postman.
• Familiarity with Silva.
• Knowledge of Linux environments.

Other Requirements:

• Fluent in English
• Ability to simplify complex problems and obtain a workable solution;
• Customer focus and service delivery;
• Availability to work in EU.
• Availability for occasional support outside standard operating hours.
• Availability for occasional short-term business travel or temporary relocation to other countries.

More information on our website: