Senior Technical Expert

1 dia atrás

setúbal, Portugal PrimeIT Tempo inteiro

PrimeIT is a leading company with over 18 years of experience in providing IT, Telecommunications, and Engineering technological services. Specialized in Team Extension, Managed Services, Custom Software, and Nearshore, we currently have a team of over 2350 professionals collaborating on national and international projects across various technologies. We are looking for a Senior Technical Expert for this project Key Responsibilities Provide global Level 1 and Level 2 support for Silva products based on ServiceNow SPM and ITSM Resolve incidents and service requests, including RITMs, ensuring SLA and service quality compliance Maintain and optimise the Silva Service Catalogue within ServiceNow Deliver user training sessions and support data change and improvement projects Contribute to demand, project, and product portfolio management processes (SPM) Key Skills Strong expertise in ServiceNow, including SPM and ITSM modules Solid experience as a Senior Technical Expert / Silva Officer (3–5 years) In-depth knowledge of ITIL v4 principles and IPCR management processes Excellent problem-solving skills with a service-oriented mindset Ability to operate effectively in an English-speaking, global environment What do we offer? Integration into an international company with a presence in over 50 cities worldwide; Continuous training in the latest and most innovative technologies – Prime Academy; Career guidance and progression. Send us your CV and join the Prime team

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