Senior Tech Support Analyst: Complex Troubleshooter Mentor
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Savior Artigos Texteis Lda in Lisbon is seeking an experienced Senior Technical Support Analyst to lead complex troubleshooting in our Lisbon team. You will tackle the difficult cases that other advisors cannot close, investigating intermittent faults and multi-system issues across customers.
You will document root-cause findings and share them with product and engineering teams so fixes address the source of the problem.