Genesys Cloud CX Developer — IVR
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Luza Tecnologia is seeking a Genesys Cloud Developer to design, develop, and enhance customer engagement solutions across voice and digital channels. You will work with business and technical teams to deliver scalable contact centre solutions that improve customer journeys and operational efficiency.
Responsibilities include configuring Genesys Cloud, designing IVR flows, integrating with Salesforce, and collaborating across stakeholders to ensure high-quality solutions within an Agile framework.