Customer Success — Estagio+Talento

Há 16 horas

porto, Portugal Winalist Tempo integral 52 000 € Contrato

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Serve as the primary point of contact for Winalist’s users, including customers and partner wineries.
Assist customers with bookings, inquiries, and post-experience follow-ups to ensure seamless service.
Support winery partners in using Winalist’s platform, helping them optimize their listings and manage bookings effectively.

Address and resolve customer and partner issues promptly and professionally.
Collaborate with internal teams to troubleshoot and escape technical or operational problems as needed.

Gather feedback from customers and partners to understand their needs and pain points.
Share insights with the product and development teams to improve the platform and user experience.
Develop and implement processes to streamline customer support and partner success.

Identify opportunities to upsell additional features or services to partners.
Foster strong relationships to increase retention and loyalty among customers and partners.

Experience in customer success or similar role, preferably in the travel, hospitality, or lifestyle sectors.
Languages: Fluent in English ; knowledge of additional languages is a plus.
Proficiency in CRM tools (e.g., HubSpot, Salesforce) and support platforms (e.g., Zendesk, Intercom).
Strong problem-solving abilities with a focus on customer satisfaction.
Customer-first attitude with a proactive and empathetic approach.