CES Quality

2 semanas atrás

Braga, Portugal Nestlé Tempo inteiro

CES Performance Specialist - German and French Speaker Position Snapshot Location: Linda-A-Velha, Portugal Company: Nestlé Business Services (NBS) Employment: Full-time / Hybrid Fluency: German and French Position Summary The main purpose of the Consumer Engagement Performance Specialist will execute a global quality program that is aimed at making Consumer Engagement Services (CES) Europe operations significantly more reliable and geared to deliver excellent consumer experience. Responsibilities Development and implementation of standard methodologies of training Provide training classes to new employees and/or Service providing staff to ensure the quality of procedures according to the guidelines Leverage the Learning Management System to ensure training development and the accuracy of records Review and ensure the training materials and the Learnings' assets are monitored and maintained to quality standards Build, implement and monitor audit control for HR Operations to help the team achieve specific goals related with quality, quantity and documentation of calls and transactions, maintaining high level of data integrity, ensuring continuous integration of QA feedback Assist the surveys related with Voice of Customer (VoC) program Repair and maintain quality to different types of documentation inside the department Participate in project teams to improve the competency-based training program and Development Sciences to ensure they fit the Quality practices implemented throughout key functional areas within Development Sciences Partner with key stakeholders across the organization to address training compliance-related issues and work proactively to improve processes or provide training support services that reduces training risks Qualifications Advanced in German and French Fluent in English. Portuguese is a plus Experience using help desk software and remote support tools Knowledge of CRM systems and social media/Community Management Previous knowledge on Consumer Handling (3-year experience) Strong communication skills Demonstrate excellence in 'change management' skills and learning agility High analytical skills and insightful Capable of problem solving and handle stressful situations Ability to demonstrate a high degree of energy, passion, inspirational leadership, and strong focus on consumer engagement, collaboration and satisfaction Experienced in leading, training and coaching teams Benefits Development of expertise in Nestlé’s Shared Services Business Immersion in a culturally diverse team Local and International Exposure Flexible working environment Engagement and wellbeing activities Competitive salary and annual bonus according to your performance Meal Card Flex Benefits – At NBS Lisbon you can choose what benefit is more suitable to you Make part of the Nestlé Club and get discount in several partners Free coffee (and good coffee) Company laptop and other equipment according to professional needs Medical Support available at the Office Free Shuttle E-learning courses and training program to get you where you aim to be Career progression and possibilities for International Career Seniority Level Associate Employment Type Full-time Job Function Human Resources Industries: Food and Beverage Services Referrals increase your chances of interviewing at Nestlé by 2x #J-18808-Ljbffr

  • Ces Prformance Specialist

    1 semana atrás

    Braga, Portugal Nestlé Tempo inteiro

    CES Performance Specialist - German and French Speaker Position Snapshot Location: Linda-A-Velha, Portugal Company: Nestlé Business Services (NBS) Employment: Full-time / Hybrid Fluency: German and French Position Summary The main purpose of the Consumer Engagement Performance Specialist will execute a global quality program that is aimed at making Consumer...

  • CES Quality

    1 dia atrás

    Braga, Portugal Nestle Operational Services Worldwide SA Tempo inteiro

    Position Snapshot Location: Braga or Lisbon (Portugal) Company: Nestlé Business Services (NBS)Full-time/Hybrid mode (2 days in the office per week according to our internal policy) Fluent in German and French About us Nestlé Business Services (NBS) is at the heart of the Nestlé Group. We provide Supply Chain, Financial, HR, Digital & Social Media, CRM...

  • CES Quality

    3 semanas atrás

    Braga, Portugal Nestlé Tempo inteiro

    CES Performance Specialist - German and French Speaker Position Snapshot Location: Linda-A-Velha, Portugal Company: Nestlé Business Services (NBS) Employment: Full-time / Hybrid Fluency: German and French Position Summary The main purpose of the Consumer Engagement Performance Specialist will execute a global quality program that is aimed at making Consumer...

  • CES Prformance Specialist

    2 semanas atrás

    Braga, Portugal Nestlé Tempo inteiro

    Position Snapshot Location: Linda-A-Velha or Braga, PortugalCompany: Nestlé Business Services (NBS)Full-time / Hybrid Fluent in German and French Position Summary The main purpose of the Consumer Engagement Performance Specialist will execute a global quality program that is aimed at making Consumer Engagement Services (CES) Europe operations significantly...

  • CES Performance Specialist

    1 dia atrás

    Braga, Portugal Nestle Operational Services Worldwide SA Tempo inteiro

    Position Snapshot Location: Braga or Lisbon (Portugal) Company: Nestlé Business Services (NBS)Full-time/Hybrid mode (2 days in the office per week according to our internal policy)  Fluent in German About us Nestlé Business Services (NBS) is at the heart of the Nestlé Group. We provide Supply Chain, Financial, HR, Digital & Social Media, CRM and...

  • Ces Performance Specialist

    2 semanas atrás

    Braga, Portugal Nestlé Tempo inteiro

    **Position Snapshot** Location: Lisbon/Braga, Portugal Company: Nestlé Integrated Business Services Full-time/Hybrid Native/Near-Native on French language **About us** Nestlé Business Services (NBS) is at the heart of the Nestlé Group. We provide Supply Chain, Financial, HR, Digital & Social Media, CRM and Consumer Engagement services to enable...

  • Ces Performance Specialist

    1 semana atrás

    Braga, Portugal Nestlé Tempo inteiro

    **Position Snapshot** - Location: Lisbon, Portugal_ - Company: Nestlé Integrated Business Services_ - Full-time / Hybrid_ - German and French Native/Near Native_ - Fluent in English or Portuguese_ **Position Summary** **The main purpose** of the **Consumer Engagement Quality/Trainer**will execute a global quality program that is aimed at making Consumer...

  • Ces Prformance Specialist

    1 semana atrás

    Braga, Portugal Nestlé Business Services Tempo inteiro

    **Position Snapshot** Location: Linda-A-Velha or Braga, Portugal Company: Nestlé Business Services (NBS) Full-time / Hybrid Fluent in German and French **Position Summary** **The main purpose** of the **Consumer Engagement Performance Specialist** will execute a global quality program that is aimed at making Consumer Engagement Services (CES) Europe...

  • Ces Performance Specialist

    2 semanas atrás

    Braga, Portugal Nestlé Tempo inteiro

    **Position Snapshot** Location: Linda-A-Velha, Portugal Company: Nestlé Business Services (NBS) Full-time / Hybrid Fluent in German and French **Position Summary** **The main purpose** of the **Consumer Engagement Performance Specialist** will execute a global quality program that is aimed at making Consumer Engagement Services (CES) Europe operations...

  • Ces Performance Specialist

    1 semana atrás

    Braga, Portugal Nestlé Tempo inteiro

    **Position Snapshot** Location: Braga or Lisbon (Portugal) Company: Nestlé Business Services (NBS) Full-time/Hybrid mode (2 days in the office per week according to our internal policy) Fluent in German and French **About us** **Nestlé Business Services (NBS)** is at the heart of the **Nestlé Group**. We provide Supply Chain, Financial, HR, Digital &...