Application Production Support Engineer

# Application Production Support Engineer
- MID Lisboa·Hybrid Full-time 3–6 years exp. Published 1 day agoEnglishstakeholder managementincident managementwindows serverpostgresqlsql serveransiblejenkinssupportABOUT WELVAARTOn a daily basis, we assume commitments and present solutions to our stakeholders in order to create a structure of human values, based on professionalism, honesty and rigor.
With a management based on Human Centered Design, we take care of our professionals with consistent career plans, but flexible with their needs and expectations of evolution. Our management team guarantees an empathetic and present leadership that will provide superior technological engagement and delivery to our clients' projects and products.ProjectAn Application Production Support Engineer role focused on ensuring the continuity, stability, availability and performance of critical production applications. The mission combines technical and functional support, incident management, monitoring, release management and operational excellence, supporting business-critical services while contributing to Digital Transformation initiatives through Automation, Monitoring, DevOps and ITIL best practices.
The role acts as a key bridge between Business, Development and Infrastructure teams, ensuring production stability, rapid incident resolution and continuous service improvement across complex banking systems.Role* Act as the primary point of contact for IT Production activities and support requests
* Provide technical and functional support to end users, Business Analysts and Development teams
* Manage incidents, service requests, problems and changes through ITSM processes
* Ensure compliance with agreed SLAs and operational procedures
* Perform incident investigation, troubleshooting and service restoration activities
* Escalate incidents and coordinate resolution with relevant support teams
* Monitor application and infrastructure layers to ensure production stability and availability
* Implement preventive actions to reduce recurring incidents and operational risks
* Support continuous improvement and operational excellence initiatives
* Prepare, validate and support application releases and production deployments
* Execute pre-production validations and readiness assessments
* Maintain technical documentation, operational procedures and knowledge repositories
* Collaborate with Development teams on migrations, rehosting activities and infrastructure changes
* Support application monitoring, automation and observability initiatives
* Communicate production status, incidents and operational updates to stakeholders
* Participate in on-call support activities when required
* Contribute to the adoption of DevOps, SecDevOps and Agile practicesWe are looking for* 3 to 6 years of experience in Application Production Support or IT Operations environments
* Experience supporting critical banking or financial services applications
* Strong experience in production support and operational environments
* Experience managing incidents, problems, requests and changes
* Strong troubleshooting and root cause analysis capabilities
* Experience supporting application releases and deployment activities
* Experience with production monitoring and service management processes
* Experience working closely with Development, Infrastructure and Business teams
* Strong analytical and problem-solving skills
* Experience working in multicultural and international environments
* Strong stakeholder management and communication skills
* Knowledge of ITIL methodologies and production support best practices
* Experience with Agile and DevOps environments
* Strong focus on service quality, operational excellence and continuous improvementTechnical Skills* Microsoft SQL Server, Oracle, PostgreSQL
* Windows Server, Linux (RHEL), UNIX (AIX)
* CFT, MQ
* FTaaS, FTP, SFTP, PeSIT
* AutoSys, Batch Scheduling
* Dynatrace, Monitoring & Observability Platforms
* DevOps, SecDevOps
* Jenkins, Ansible, ServiceNow, Jira
* ITSM Platforms## What you can discover with us?* Be part of a tech start-up
* Different scopes of project in different sectors
* Structure of fairness and equity salary (Consultant Profile)
* Training & Certification
* Career Path management
* More than 30 Partnerships
* Welvaart Ambassador ProgramUNLEASH THE POWER OF YOUR CAREER