Senior Product Specialist

Overview

WELCOME TO SITA

We're the team that keeps airports moving, airlines flying smoothly, and borders open. Our tech and communication innovations are the secret behind the success of the world's air travel industry.

You'll find us at 95% of international hubs. We partner closely with over 2,500 transportation and government clients, each with their own unique needs and challenges. Our goal is to find fresh solutions and cutting-edge tech to make their operations run like clockwork. Want to be a part of something big?

Are you ready to love your job? The adventure begins right here, with you, at SITA.

PURPOSE

As a Senior Product Specialist, you will provide operational, commercial and lifecycle support to the Product Managers responsible for the Connectivity portfolio within the Communications & Data Exchange Business Unit, serving the global Air Transport Industry (ATI). The portfolio covers LAN/WLAN, mobile and wireless connectivity, and cybersecurity solutions.

Reporting to the Product Portfolio Manager, you will work closely with Product Managers, Solution Engineers, Business Development Managers and cross-functional teams. You will coordinate day‑to‑day product activities while strategic ownership of product strategy, roadmaps, investment priorities, major sales and marketing initiatives, and new partner selection remains with the accountable Product Manager.

You will help keep products commercially and operationally ready by coordinating partners, pricing and catalogue updates, billing clarifications, product documentation, governance actions, reporting, opportunity support and stakeholder requests.

KEY RESPONSIBILITIES

Portfolio operations and lifecycle support

• Support Product Managers across the product lifecycle, coordinating productization, launch readiness, in‑life updates, governance actions and retirement activities under their direction.
• Maintain current product information across LAN/WLAN, mobile and wireless connectivity, and cybersecurity, including capabilities, dependencies, delivery models and partner inputs.
• Collect and analyse customer, sales, service‑performance and operational feedback, highlighting recurring issues, improvement opportunities and decisions required from the Product Manager.
• Track actions, risks, dependencies and agreed improvements, and follow up with owners to support timely resolution and continuous product readiness.

Partner, pricing, billing and commercial coordination

• Coordinate regular operational engagement with technology and service partners, following up on product updates, quotations, technical information, documentation, training and agreed actions.
• Support pricing and catalogue maintenance by gathering cost inputs, validating product and service structures, coordinating updates and escalating gaps or exceptions to the Product Manager.
• Assist with billing‑related questions, product codes, ordering flows, quote‑to‑bill clarifications and commercial data, working with Finance, Commercial, Procurement, Operations and other relevant teams.
• Maintain accurate records of partner commitments, commercial updates, product changes and decisions, ensuring stakeholders work from current and approved information.

Sales, solution engineering and stakeholder support

• Act as a first point of coordination for routine product requests from Solution Engineers, Business Development Managers, Sales, bid teams and other internal stakeholders.
• Provide product information, documentation, pricing inputs, partner material and status updates, and route strategic, contractual or non‑standard decisions to the accountable Product Manager.
• Support bids and customer opportunities as a product subject‑matter contributor, coordinating responses and ensuring proposed solutions align with approved product scope and commercial rules.
• Contribute inputs to sales enablement, use cases, value propositions, competitive material, training and go‑to‑market activities led by Product Management and Product Marketing.
• Work with Delivery, Support and Operations teams to clarify product processes, address readiness gaps and improve the end‑to‑end experience for customers and internal teams.
• Prepare dashboards, reports and management updates covering requests, pricing actions, partner activities, lifecycle status, risks and product performance.

Governance, documentation and capability building

• Maintain product documentation, process guidance, decision logs and repositories, supporting compliance with SITA governance and product lifecycle requirements.
• Build expertise through training, partner briefings, market monitoring and relevant professional accreditation, keeping knowledge c