Customer Success Manager

About Aviso AI Aviso is a leading end-to-end revenue execution platform. We act as a compass to guide sales teams to maximize growth and minimize risk. Aviso’s predictive AI delivers revenue intelligence, drives team-wide actions and course corrections, and gives precise guidance so sellers and teams don’t get lost in the fog of CRM and other point tools. With demonstrated results across Fortune 500 companies and industry leaders such as Honeywell, Lenovo, Netapp, Wiz, Armis, and RingCentral, Aviso works at the frontier of AI to help teams close more deals and drive more revenue. Our revenue grew 100% year-on-year , underscoring both the accelerating demand for our platform and the differentiated value we provide to enterprise customers. Aviso AI has generated 350 billion insights , analyzed $400B in the pipeline , and helped customers win $1640B in deals . Using Aviso AI, sales teams close, on average 20% more deals with 98%+ accuracy , reduce sales cycles by 25%+ , and cut spending on non-core CRM licenses by 30% . Recognized by Gartner, Forrester, and G2 as one of the top revenue intelligence platforms. Featured in HBR, NYSE, and NASDAQ , driving the discussion on the impact of AI on sales. Aviso is backed by Storm Ventures, Scale Venture Partners, Shasta Ventures, and other leading Silicon Valley investors. About the Role Are you passionate about customer success and eager to drive long-term value for enterprise clients? Do you excel in communication and possess the skills to guide customers through implementation and adoption processes? If so, we have a fantastic opportunity for you What You'll Be Doing: Act as the primary point of contact for our enterprise customers, managing project operations. Lead regular status meetings with project teams, customers, sponsors, and stakeholders. Prioritize customer success, delivering successful outcomes. Define project scopes and formalize them in Statements of Work. Monitor project financials, scope, and schedules to ensure projects remain on track. Create documentation to align with customer processes and facilitate change management and training initiatives. Design and lead implementations, leveraging your in-depth knowledge of Aviso implementation best practices, Aviso API architecture, and Aviso integration capabilities. What We're Looking For: Proven track record managing programs, projects, deadlines, and scope in SaaS. Exceptional and proactive communication skills (verbal and written). A continuous improvement mindset, always seeking ways to enhance project management processes. Ability to thrive in a fast-paced environment. Understanding of sales processes and hands-on experience with salesforce.com (Salesforce Certifications preferred). Experience at a Big Five consulting firm as a senior consultant or manager is highly desirable. Willingness and ability to overlap with US time zone and prospect base - night shift required A Bachelor's degree in Computer Science or Business is preferred. 5+ years of experience in implementing business applications, including a Change Management role, with at least 1 year in a startup environment. Explore Aviso AI in Action Explore how Aviso AI transforms enterprise sales with AI-powered revenue intelligence: Sales Video → Watch Here Inbound Avatar (AI SDR for inbound) → Watch Demo AI Sales Engineer – Senna (Deal Support) → Watch Demo Sales SME AI Demo (Expert in a Box) → Watch Demo MIKI – On-Call AI Assistance → Watch Video Norman – Sales Coaching Avatar → Watch Video Customer Story – Lenovo → Watch Here Customer Story – NetApp → Watch Here Customer Story – BMC → Watch Here Interested? Apply now and be part of our mission to revolutionize revenue operations with AI.