Tier 1 Technical Support Specialist
Há 7 dias
Enshored has been powering growth for disruptive brands and leading companies in the US and Europe since 2014. As part of Inc 5000 fastest-growing companies in the US, our commitment to pushing the extra mile helps our clients reach their business' optimal growth potential, may it be from the ground up or by innovative transformation. Our team is composed of hand-picked talented individuals adapted to handle themselves in a balanced environment of smart and hard work while maintaining a dynamic relationship with stakeholders, leaders, and team members. Important decisions revolve around the guidance of our core values, especially when choosing the right people. Our philosophy leads us to invest in the best people we can find, and working side by side, we help them build the career paths they deserve. Don't just take our word for it; experience the growth yourself Job Summary: As a Level 1 Technical Support Specialist in our eMobility call center, you will serve as the first point of contact for customers experiencing issues with electric vehicle (EV) charging stations. Your primary responsibility is to provide prompt, professional, and technically sound support to ensure minimal downtime and a positive customer experience. You will perform basic troubleshooting, escalate complex issues, and contribute to the efficient operation of our EV charging infrastructure. Essential Duties and Responsibilities: Respond to customer inquiries via phone, email, or chat regarding EV charger functionality, connectivity, and usage. Perform initial diagnostics on charging stations, including power status, network connectivity, and user interface issues. Guide customers through standard troubleshooting steps such as resets, cable inspections, and mobile app configurations. Escalate unresolved or complex issues to Tier 2 support or field service teams, ensuring detailed and accurate documentation. Contribute to knowledge management and continuous improvement based on daily operations and recurring issues. Prioritize case handling based on service level agreements (SLAs), warranty status, and issue severity. Accurately log all support interactions and technical findings in the ticketing system (e.g., MS Dynamics 365 Customer Service). Monitor and report recurring technical issues to support trend analysis and product reliability improvements. Stay current with the latest EV charger models, firmware updates, and support procedures. Ensure compliance with safety and operational standards during all remote support interactions. Minimum Requirements and Qualifications: High school diploma or equivalent required; technical training or certifications in IT, electronics, or automotive systems are a plus. Experience in a customer-facing technical support role, preferably in a call center or eMobility environment. Basic understanding of electrical systems, IoT devices, and network troubleshooting (e.g., Wi-Fi, Ethernet, SIM-based connectivity). Familiarity with EV charging standards and protocols (e.g., Type 2, CCS, OCPP) is an advantage. Strong communication skills with the ability to explain technical concepts clearly to non-technical users. Proficiency in using CRM and ticketing systems. Ability to work in a shift-based environment, including weekends and holidays. Languages: Proficiency in English is required; native-level German or Dutch is mandatory. Preferably has experience managing different support channels (chat, email, voice, back office). Work in a hybrid setup. Residence in the Lisbon area.
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Tier 1 Technical Support Specialist
1 semana atrás
Lisboa, Portugal Enshored Tempo inteiroDirect message the job poster from Enshored International Operations / COPC Certification / Customer Experience / Client Relationship Management Enshored has been powering growth for disruptive brands and leading companies in the US and Europe since 2014. As part of Inc 5000 fastest-growing companies in the US, our commitment to pushing the extra mile...
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Tier 1 Technical Support Specialist – Dutch
1 semana atrás
Lisboa, Lisboa, Portugal Talent Trail Tempo inteiroLocation:Hybrid – Lisbon AreaWorkload:Full-TimeContract:PermanentJob DescriptionWe are recruitingDutch-speaking Tier 1 Technical Support Specialiststo join a technical support team in theeMobility sector (EV charging stations).The role involves providingremote technical supportto customers experiencing issues with electric vehicle charging infrastructure,...
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Lisboa, Portugal Talent Trail Tempo inteiroHybrid – Lisbon Area| Full-Time | Permanent Contract Position Overview We are hiringGerman-speaking Tier 1 Technical Support Specialiststo join a growingeMobility support operation. In this role, you will act as thefirst point of contactfor users experiencing technical issues withelectric vehicle (EV) charging stations. This is atechnical support position,...
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Tier 1 Technical Support Specialist
Há 7 dias
Lisboa, Lisboa, Portugal Enshored Tempo inteiroEnshored has been powering growth for disruptive brands and leading companies in the US and Europe since 2014. As part of Inc 5000 fastest-growing companies in the US, our commitment to pushing the extra mile helps our clients reach their business' optimal growth potential, may it be from the ground up or by innovative transformation.Our team is composed of...
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German-Speaking Tier 1 Technical Support Specialist
1 semana atrás
Lisboa, Lisboa, Portugal Talent Trail Tempo inteiroHybrid – Lisbon Area| Full-Time | Permanent ContractPosition OverviewWe are hiringGerman-speaking Tier 1 Technical Support Specialiststo join a growingeMobility support operation.In this role, you will act as thefirst point of contactfor users experiencing technical issues withelectric vehicle (EV) charging stations. This is atechnical support position,...
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Lisboa, Portugal Talent Trail Tempo inteiroLocation:Hybrid – Lisbon Area Workload:Full-Time Contract:Permanent Job DescriptionWe are recruitingDutch-speaking Tier 1 Technical Support Specialiststo join a technical support team in theeMobility sector (EV charging stations). The role involves providingremote technical supportto customers experiencing issues with electric vehicle charging...
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Lisboa, Portugal Recruityard Tempo inteiroLocation: Hybrid (Lisbon Area)Workload: Full-TimePosition OverviewWe are currently looking forDutch-speaking Tier 1 Technical Support Specialist to join a growing support team. This is an exciting opportunity to provide technical assistance to users of a global technology platform. If you're tech-savvy, sales-oriented, and fluent inDutchand English, this...
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Dutch-Speaking Tier 1 EV Charger Tech Support
1 semana atrás
Lisboa, Portugal Cloudheight Solutions Tempo inteiroA growing technology company in Lisbon seeks a Tier 1 Technical Support Specialist. This role involves assisting customers with electric vehicle charging stations, troubleshooting issues, and providing clear communication. Candidates should be fluent in Dutch and English, with a high school diploma. The position offers a competitive salary and benefits...
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Tier 1 Technical Support Specialist
Há 7 dias
Lisboa, Portugal Enshored Tempo inteiroEnshored has been powering growth for disruptive brands and leading companies in the US and Europe since 2014. As part of Inc 5000 fastest-growing companies in the US, our commitment to pushing the extra mile helps our clients reach their business' optimal growth potential, may it be from the ground up or by innovative transformation. Our team is composed of...
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Tier 1 Technical Support Specialist
2 semanas atrás
Lisboa, Portugal Enshored Tempo inteiroEnshored has been powering growth for disruptive brands and leading companies in the US and Europe since 2014. As part of Inc 5000 fastest-growing companies in the US, our commitment to pushing the extra mile helps our clients reach their business' optimal growth potential, may it be from the ground up or by innovative transformation. Our team is composed of...
