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Role Overview A ServiceNow Developer is a professional responsible for developing, configuring, and optimizing applications and configurations on the ServiceNow platform. This role involves designing and implementing new functionalities, ensuring the quality of developments, and applying best practices across the platform. It requires strong knowledge of ServiceNow modules, mastery of development and testing tools, and experience with frameworks such as the Automated Test Framework (ATF) to support validation and continuous improvement. Role and Responsibilities Solution Design Design functional and technical solutions for new features and platform changes. Development & Configuration Develop and configure applications, workflows, and platform components in ServiceNow. Development Validation Ensure that fixes, updates, and new features comply with defined requirements. Identifying and Tracking Issues Detect, document, and track issues found during development and testing. Using Specific Tools Use ServiceNow’s Automated Test Framework (ATF) to create and run automated tests for applications and workflows. Required Skills and Knowledge ServiceNow Expertise Good knowledge of ServiceNow modules, particularly IT service management and IT operations management (ITSM/ITOM). QA and Development Practices Experience in test management, defect tracking, development validation, and test automation. Testing Tools Use of tools such as the ATF framework integrated into ServiceNow, or other automation tools like Selenium. Analytical Skills Ability to interpret data, identify problems, and recommend improvements to enhance platform quality. Languages: English and French mandatory (written and spoken)
