Service Delivery Management Lead
2 semanas atrás
Our Mission Ivy Partners is a Swiss consulting firm dedicated to helping businesses tackle their strategic, technological, and organizational challenges. We are committed to providing our team members with a career that promotes both personal and professional growth. We support them in enhancing their skills and offer genuine opportunities for advancement. As a Service Delivery Management Lead at Ivy Partners, you will be required to: - Lead the rollout of the Windows Edition V2 and ensure the quality of service (QoS) for this product, as well as maintain the Windows Basic legacy product. - Possess a thorough understanding of the product architecture, with a particular emphasis on the use of Intunes. - Ensure that the Secure Incident, Problem, and Change processes are executed according to global standards. - Manage and control third-party vendors and cross-shoring operations. - Conduct Monthly Operational Governance with Market stakeholders, covering SLA/KPIs, key monthly facts, pain points, and specific action plans. - Develop and manage a continuous QoS improvement plan. - Collaborate with Product Managers to establish the Product Target Operating Model (TOM). - Ensure all quality objectives are met before transitioning a product or feature to production. - Oversee the roadmap, apply “golden rules” for operational readiness, and ensure remediation plans are followed. - Produce service reports. About You You are our ideal candidate if: - You have at least 6-8 years of expertise in the IT service-related industry. - You hold a university degree with an IT or Business orientation. - You are ITIL Service Management Certificate Qualified (or possess an equivalent certification). - You demonstrate expert knowledge of Service Delivery processes and business characteristics. - You possess experience in managing client relationships within a global enterprise. - You are comfortable working in a multicultural, English-speaking environment, with French language skills being an additional advantage. - You have specific expertise in IT Service chain and understand incident, problem, and change management processes. - You have knowledge of quality systems (e.g., Six Sigma), data privacy, compliance, security issues, and SOX compliance requirements. Why Join Ivy Partners? Care | We care about our employees by creating a supportive environment where everyone is valued and empowered with training and growth prospects. Trust | We believe in building strong and long-lasting relationships with our clients and partners, founded on trust, professionalism, and transparency. Innovation | We drive effective digital transformation through a blend of innovative technology and creative problem-solving. Responsibility | We take our role in the community seriously, striving to make a positive impact.
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Service Delivery Management Lead
Há 4 dias
Lisbon, Portugal Decskill Tempo inteiroSeeking a Service Delivery Management Lead for a hybrid project in Lisbon, requiring IT service experience and ITIL certification.
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Service Delivery Management Lead
1 semana atrás
Lisbon, Portugal Ivy Partners Tempo inteiroOur MissionIvy Partners is a Swiss consulting firm dedicated to helping businesses tackle their strategic, technological, and organizational challenges.We are committed to providing our team members with a career that promotes both personal and professional growth. We support them in enhancing their skills and offer genuine opportunities for advancement.As a...
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Service delivery management lead
Há 2 dias
Lisbon, Portugal Decskill Tempo inteiroDecskill was founded in 2014 as an IT Consulting Company and their main mission is to deliver value through knowledge. We enable companies to meet the challenges of the digital world by providing our clients with business models that ensure technological capacity, flexibility and agility. We are more than 500 consultants with offices in Lisbon, Porto and...
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Service Delivery Management Lead
2 semanas atrás
Lisbon, Portugal Decskill Tempo inteiroDecskill was founded in 2014 as an IT Consulting Company and their main mission is to deliver value through knowledge. We enable companies to meet the challenges of the digital world by providing our clients with business models that ensure technological capacity, flexibility and agility. We are more than 500 consultants with offices in Lisbon, Porto and...
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Service Delivery Management Lead
2 semanas atrás
Lisbon, Portugal Decskill Tempo inteiroDecskill was founded in 2014 as an IT Consulting Company and their main mission is to deliver value through knowledge. We enable companies to meet the challenges of the digital world by providing our clients with business models that ensure technological capacity, flexibility and agility. We are more than 500 consultants with offices in Lisbon, Porto and...
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Service Delivery Management Lead
2 semanas atrás
Lisbon, Portugal Decskill Tempo inteiroDecskill was founded in 2014 as an IT Consulting Company and their main mission is to deliver value through knowledge. We enable companies to meet the challenges of the digital world by providing our clients with business models that ensure technological capacity, flexibility and agility. We are more than 500 consultants with offices in Lisbon, Porto and...
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Service Delivery Management Lead
2 semanas atrás
Lisbon, Portugal Decskill Tempo inteiroDecskill was founded in 2014 as an IT Consulting Company and their main mission is to deliver value through knowledge. We enable companies to meet the challenges of the digital world by providing our clients with business models that ensure technological capacity, flexibility and agility. We are more than 500 consultants with offices in Lisbon, Porto and...
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Service Delivery Management Lead
1 semana atrás
Lisbon, Portugal Decskill Tempo inteiroDecskill was founded in 2014 as an IT Consulting Company and their main mission is to deliver value through knowledge. We enable companies to meet the challenges of the digital world by providing our clients with business models that ensure technological capacity, flexibility and agility. We are more than 500 consultants with offices in Lisbon, Porto and...
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Service Delivery Management Lead
1 semana atrás
Lisbon, Portugal Decskill Tempo inteiroLead service delivery, ensure QoS, manage vendors, and collaborate on product strategy.
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Service Delivery Management Lead
1 semana atrás
Lisbon, Portugal Decskill Tempo inteiroDecskill was founded in 2014 as an IT Consulting Company and their main mission is to deliver value through knowledge. We enable companies to meet the challenges of the digital world by providing our clients with business models that ensure technological capacity, flexibility and agility. We are more than 500 consultants with offices in Lisbon, Porto and...
