Digital Marketing Web Product Implementation Specialist
Há 3 dias
Your responsibilities and impact working as a Technical Support Specialist will be:
- Providing support to customers by responding to inbound requests and document relevant case information
- Assisting users with pre-sales, general inquiries and technical support issues via phone/email/social media channels
- Adapting the brand's voice and tone for interactions on both private (phone/email/chat) and public (social/forums/e-commerce reviews) channel
- Ensuring excellent customer satisfaction by responding in an appropriate and friendly manner
- You must be a French Native speaker and good English (B2 level)
- Interest or willing to learn about JavaScript, HTML5 and CSS/CSS3
- Interest or willing to learn about CMS platforms at like Wordpress/Shopify/Wix/Joomla or similar
- Experience or interest for online advertising or ad product experience
- Troubleshooting skills
- Technologically capable to quickly learn customer service software applications and process customer implementations that do not necessarily follow a standard template / process
- Experience working in a B2B environment
- Strong communication, customer service, relationship management and support skills
- Contract type: a fixed-term contract for one year that can be renewed every year
- Working hours: Mon â Fri 8 am to 5 pm (40 hrs/week)
- Training: 9 weeks
- Salary conditions (*) â 2 options: a.) Including free accommodation (shared flat, all bills included): 1040⬠gross/month + bonus of up to 300⬠gross per quarter
- b.) Without accommodation: 1240⬠gross/month + bonus of up to 300⬠gross per quarter
- Signing bonus of 1500â¬
- (*) Compensation of the training period 100%
- For international applicants:
- Reimbursement of your initial flight costs after 9 months
- Pick up from the airport
- Annual return ticket to your home country (within the EU)
- Help with paperwork, opening a bank account, etc. upon arrival
- Free Portuguese lessons, cooking classes, sports activities and social events organized by the company
- Real career opportunities in different career paths
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