Customer Relationship Manager with German
Há 1 mês
Colt provides network, voice and data centre services to thousands of businesses around the world, allowing them to focus on delivering their business goals instead of the underlying infrastructure.
Function: Sales, Marketing and Customer Success
Reports to: Manager, Customer Relationship Management
Location: Barcelona, Sibiu or Lisbon
Set up: Hybrid
Role purpose
As a Customer Relationship Manager you'll be the linchpin connecting Colt's business with its customers. Acting as a crucial support to the sales team, you'll aid in identifying and closing opportunities. Post-sale, you'll becomes the single point of contact for our DACH customers, overseeing their journey and ensuring a seamless experience. This role extends beyond transactional interactions, delving into the orchestration of Colt's internal departments to guarantee a harmonious delivery of services throughout the customer lifecycle.
The successful CRM at Colt possesses strong communication skills, a knack for problem-solving, empathy, and organizational leadership. If you are ready to take the podium in the dynamic world of Customer Relationship Management, Colt offers a rewarding environment where you will contribute to positive customer experiences, foster business growth, and play a vital role in ensuring operational harmony within the organization. Join us in creating lasting connections and delivering excellence in customer relationships.
Key accountabilities
- Welcome new customers into Colt, helping them to understand how best to work with us
- Understand customer requests and match to Colt’s product offering
- Support transactional sales activities, contract renewals and sales projects for dedicated accounts
- Coordinate pricing, quoting and ordering activities to make sure everything is done in a timely manner and with accuracy
- Collaborate with other internal teams to create orders that are right-first time, helping customers to get the exact service they need
- Regularly communicate with customers on the progress of their requests avoiding the use of Colt jargon and using using non-Colt jargon and customer friendly terms
- Receive and respond to emails from internal and external customers, ensuring efficient management of requests, coordinating with other internal teams to deliver a timely and accurate resolution
- Initiate and lead in customer meetings, focused on customer management topics
- Educate customers about our systems, tools and processes, empowering them to engage digitally and self-serve though use of the Colt Portal
- Ensure dispute policy is adhered to for invoicing enquiries
- Support the measurement of customer happiness and drive customer satisfaction upwards
- Proactive escalation and ownership where there is a risk of failure to deliver on the customer expectations, and where processes fail to deliver as expected
- Effective internal stakeholder management; build relationships and influence key contacts across the wider business to deliver excellent customer experience
- Proactively identify process gaps and system issues, carry out root cause analysis and work with Business Transformation team if required to avoid repetitive errors
- Act as subject matter expert for specific products, tools and processes, be go-to person, providing support to less experienced team members
- Contribute to tool and process development and user acceptance testing
- Take a leading role within the team, supporting management as required
The right person…
- Will be passionate about customer experience, making Colt’s service a point of difference through their understanding, care, communication and speed
- Will be tenacious - never compromising until the job is complete
- Will love variety and handle ambiguity, having an appetite for change – sometimes it will be quiet, other days will be deafening, you will embrace them all
- Will seize ownership and take the lead on behalf of our customers
- Will be a great collaborator – knowing when to push, when to ease off, when input and action is needed
- Will influence other people to support our customers
- Will take a strategic approach to the role
Key performance indicators (financial and non-financial)
- Quality - Net Promoter Score (NPS)
- Efficiency– adherence to operational level agreements
- Operational Excellence – delivery of a consistent, professional and reliable customer experience
- Relationships and key contacts
- Develop collaborative and productive working relationships with their customers, sales colleagues, and wider Colt teams
Role specific requirements
Skills & Experience
- Fluent in both German and English, enabling seamless communication with a diverse range of customers
- Strong language skills to effectively engage with a varied customer base
- Proven experience in sales and/or customer-focused roles
- Outstanding interpersonal and coordination skills
- Capable of influencing individuals at all levels to secure the best outcomes for your customers
- Familiarity with ERP or CRM tools
- Excellent presentation skills to convey ideas clearly and effectively
- A genuine passion for enhancing the customer experience
- Flexibility to adapt to ever-changing customer needs
- A role model who embodies Colt's core values
- A basic understanding of networking technologies and products is a plus
- 2-3 years of experience in the telecom industry is preferred
- Experience in managing small teams or projects is an added advantage
What we offer:
Colt is a growing business that is investing in its people. We offer skill development, learning pathways and accreditation to help our people perform at their best, regardless of role and location. The company supports diversity and inclusion in the workplace and has signed Diversity Charter.
In addition to offering competitive salaries and incentive plans, a range of benefits and local rewards packages are offered to staff. Colt recognises the importance of a work life balance.
Some benefit examples are:
- Relaxed dress code
- Two days annually to spend on volunteering opportunities
- 39 hours working week and additional days off as per Colt own collective bargaining agreement
- Benefit package that includes life insurance, private health insurance and pension plan. In addition flexible benefits scheme
- Lunch vouchers or childcare vouchers
- Access to a virtual business school for on-going learning
- Business mentoring
- International environment with employees from more than 35 different nationalities
-
Customer Relationship Manager with German
4 semanas atrás
Lisbon, Portugal Colt Technology Services Tempo inteiroColt provides network, voice and data centre services to thousands of businesses around the world, allowing them to focus on delivering their business goals instead of the underlying infrastructure. Function: Sales, Marketing and Customer Success Reports to: Manager, Customer Relationship Management Location: Barcelona, Sibiu or Lisbon Set up:...
-
Senior Relationship Manager
3 meses atrás
Lisbon, Portugal EXANTE Tempo inteiroAbout the Role We are expanding our Global Sales Force and looking for an established Senior Relationship Manager in multiple locations. The ideal candidate is a highly motivated individual with ambitions for personal success, who enjoys working as a Hunter in a Sales organization, is passionate to offer truly unlimited investment opportunities...
-
Senior Relationship Manager
4 semanas atrás
Lisbon, Portugal EXANTE Tempo inteiroAbout the Role We are expanding our Global Sales Force and looking for an established Senior Relationship Manager in multiple locations. The ideal candidate is a highly motivated individual with ambitions for personal success, who enjoys working as a Hunter in a Sales organization, is passionate to offer truly unlimited investment opportunities...
-
German Speaking Customer Advisor
3 meses atrás
Lisbon, Portugal Cross Border Talents Tempo inteiroAre you proficient in German and ready to embark on a career journey in bustling Lisbon? Seize the opportunity to join us as a German-Speaking Customer Advisor in the dynamic world of e-commerce. Whether you're an experienced professional or a newcomer to the industry, previous experience is not a requirement. Embrace the chance to work on-site in Lisbon,...
-
Customer Success Manager
4 semanas atrás
Lisbon, Portugal MicroHarvest GmbH Tempo inteiroWe're on the hunt for an inspired Customer Success Manager to join our team, someone who thrives on enhancing client relationships and leading the charge in delivering exceptional service. As our Customer Success Manager, you'll be the heartbeat of our client experience post-sale, ensuring that our solutions are not just delivered, but that they...
-
Customer Success Manager
Há 1 mês
Lisbon, Portugal MicroHarvest GmbH Tempo inteiroWe're on the hunt for an inspired Customer Success Manager to join our team, someone who thrives on enhancing client relationships and leading the charge in delivering exceptional service. As our Customer Success Manager, you'll be the heartbeat of our client experience post-sale, ensuring that our solutions are not just delivered, but that they...
-
German Customer Advisor
3 meses atrás
Lisbon, Portugal Foundever Tempo inteiroApply today Apply today German Customer Advisor - Portugal Req ID#: 212991 Lisboa, Portugal, PT German Customer Advisor - Portugal Customer Service Come and work with us. Do you want to contribute to an outstanding customer representative service? Are you German native or fluent with strong English communication skills? Looking to make your career...
-
German Customer Advisor
4 semanas atrás
Lisbon, Portugal Foundever Tempo inteiroApply today Apply today German Customer Advisor - Portugal Req ID#: 212991 Lisboa, Portugal, PT German Customer Advisor - Portugal Customer Service Come and work with us. Do you want to contribute to an outstanding customer representative service? Are you German native or fluent with strong English communication skills? Looking to make your career...
-
Lisbon, Portugal SmartRecruitments Tempo inteiroRemote Work - Equipment providedAbout the project:You will support German-speaking clients of the biggest social media platform in the world. Providing technical support designed in a B2B approach to adapt to company's clients needs to sustain and expand their businesses as social media content creators.What you will be doing:Supporting content creators and...
-
Remote - Customer Support with German
3 semanas atrás
Lisbon, Portugal SmartRecruitments Tempo inteiroRemote Work - Equipment providedAbout the project:You will support German-speaking clients of the biggest social media platform in the world. Providing technical support designed in a B2B approach to adapt to company's clients needs to sustain and expand their businesses as social media content creators.What you will be doing:Supporting content creators and...
-
German Customer Advisor
3 meses atrás
Lisbon, Portugal Sitel Tempo inteiroCome and work with us. Do you want to contribute to an outstanding customer representative service? Are you German native or fluent with strong English communication skills? Looking to make your career abroad in a multicultural environment? So we have the perfect opportunity for you! Your future project: join our German Customer Advisor team. As a...
-
German Customer Advisor
4 semanas atrás
Lisbon, Portugal Sitel Tempo inteiroCome and work with us. Do you want to contribute to an outstanding customer representative service? Are you German native or fluent with strong English communication skills? Looking to make your career abroad in a multicultural environment? So we have the perfect opportunity for you! Your future project: join our German Customer Advisor team. As a...
-
German Customer Advisor. Medical Sector. Relocation package
4 semanas atrás
Lisbon, Portugal Cityjoboffers Tempo inteiroDescription Customer Advisor with GermanWould you like to be part of a team focused on making people healthier? We need you! Work for an international project and become an expert in customer service within a pharma and medical environment. German-speaking Customer advisor for a Health Company The company:Join Insulet, one of the...
-
Lisbon, Portugal Cityjoboffers Tempo inteiroDescription Customer Advisor with GermanWould you like to be part of a team focused on making people healthier? We need you! Work for an international project and become an expert in customer service within a pharma and medical environment. German-speaking Customer advisor for a Health Company The company:Join Insulet, one of the...
-
HR Data Specialist with German
Há 1 mês
Lisbon, Portugal AstraZeneca Tempo inteiroHR Data Specialist with German Location: Warsaw, hybrid work Who we are? People Services Team is a global function providing best in class HR service to our AZ employees across EMEA region . In our teams we connect language capabilities with customer-oriented mindset, technology and passion for working with people! We follow the market...
-
HR Data Specialist with German
4 semanas atrás
Lisbon, Portugal AstraZeneca Tempo inteiroHR Data Specialist with German Location: Warsaw, hybrid work Who we are? People Services Team is a global function providing best in class HR service to our AZ employees across EMEA region . In our teams we connect language capabilities with customer-oriented mindset, technology and passion for working with people! We follow the market...
-
Lisbon, Portugal Foundever Tempo inteiroGerman Customer Advisor for a Concierge company - Lisbon, Portugal Req ID#: 375810 Lisboa, Portugal, PT Job Description: Come and work with us. Do you want to work with a worldwide leader in concierge and loyalty services company? Are you German native or fluent with strong English communication skills? Looking to make your career in a multicultural...
-
German Customer Advisor for a Concierge company
4 semanas atrás
Lisbon, Portugal Foundever Tempo inteiroGerman Customer Advisor for a Concierge company - Lisbon, Portugal Req ID#: 375810 Lisboa, Portugal, PT Job Description: Come and work with us. Do you want to work with a worldwide leader in concierge and loyalty services company? Are you German native or fluent with strong English communication skills? Looking to make your career in a multicultural...
-
Lisbon, Portugal Cityjoboffers Tempo inteiroDescription: German-speaking Gaming Advisor based in Lisbon Join a globally renowned firm in the video gaming industry. The companyWelcome to a leading developer and distributor of entertainment software, established in 1994. Quickly became one of the most renowned and respected creators of computer games.Known for well-designed and captivating...
-
German Customer service in a Gaming company with Relocation
4 semanas atrás
Lisbon, Portugal Cityjoboffers Tempo inteiroDescription: German-speaking Gaming Advisor based in Lisbon Join a globally renowned firm in the video gaming industry. The companyWelcome to a leading developer and distributor of entertainment software, established in 1994. Quickly became one of the most renowned and respected creators of computer games.Known for well-designed and captivating...
