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Remote - Customer Support with German
Há 1 mês
Remote Work - Equipment provided
About the project:
You will support German-speaking clients of the biggest social media platform in the world. Providing technical support designed in a B2B approach to adapt to company's clients needs to sustain and expand their businesses as social media content creators.
What you will be doing:
- Supporting content creators and influencers in various social media platforms;
- Subscription Management, Account Management, Technical Troubleshooting;
- Processing inquiries from new and existing customers (small and medium-sized businesses) via telephone, email and live chat;
- No sales involved;
- Supporting the customers after they purchased services;
- Independent and proactive solution finding using the constantly available knowledge base;
Requirements:
- Fluency in German
- Communicative level of English language (B2)
- Ability to communicate clearly and effectively
What we offer:
- Base salary: 1400€ gross
- Accommodation provided by the company in Lisbon (discounted)
- Initial contract with a duration of 12 months, permanent after 2 years (or 1 renewal)
- Private Health insurance after contract signature (additionally to the standard insurance
FOR INTERNATIONAL CANDIDATES:
- Airport pick-up and administrative assistance with your registration in Portugal;
- Reimbursement of your initial flight expenses after 9 months of successful integration;
- Yearly complementary two-way flight ticket to any country within the EU;
- Discounted accommodation in one of our companys shared apartments in Lisbon;
You are giving your GDPR consent for your CV details to be shared directly with our client for the purpose of recruitment.
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