Remote - Customer Support with German

Há 1 mês


Lisbon, Portugal SmartRecruitments Tempo inteiro

Remote Work - Equipment provided

About the project:

You will support German-speaking clients of the biggest social media platform in the world. Providing technical support designed in a B2B approach to adapt to company's clients needs to sustain and expand their businesses as social media content creators.

What you will be doing:

  • Supporting content creators and influencers in various social media platforms;
  • Subscription Management, Account Management, Technical Troubleshooting;
  • Processing inquiries from new and existing customers (small and medium-sized businesses) via telephone, email and live chat;
  • No sales involved;
  • Supporting the customers after they purchased services;
  • Independent and proactive solution finding using the constantly available knowledge base;

Requirements:

  • Fluency in German
  • Communicative level of English language (B2)
  • Ability to communicate clearly and effectively

What we offer:

  • Base salary: 1400€ gross
  • Accommodation provided by the company in Lisbon (discounted)
  • Initial contract with a duration of 12 months, permanent after 2 years (or 1 renewal)
  • Private Health insurance after contract signature (additionally to the standard insurance

FOR INTERNATIONAL CANDIDATES:

  • Airport pick-up and administrative assistance with your registration in Portugal;
  • Reimbursement of your initial flight expenses after 9 months of successful integration;
  • Yearly complementary two-way flight ticket to any country within the EU;
  • Discounted accommodation in one of our companys shared apartments in Lisbon;

You are giving your GDPR consent for your CV details to be shared directly with our client for the purpose of recruitment.



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