Application Support

Há 1 mês

Lisboa, Portugal Dellent Tempo inteiro

Dellent is a consulting company focused in System Information and Telecommunications. Our goal is to help our candidates and consultants to take a step forward in their careers through projects that meet their needs and expectations.

In this project you will be able to contact with one of the key players in banking in the EU and around the world. Thus, you will be part of a multicultural team that is spread across more than 50 countries and you will help develop solutions in one of these three areas: investments, business solutions or commercial/personal services.

We are looking for an Application Support to work in this project in Lisbon.

Requirements:

- Bachelor’s degree in computer science, information technology, related to technical field, or equivalent experience;
- 3+ years of experience as Level 1 and Level 2 support IT Application Support;
- Knowledge of Unix/Linux, Java, PostgreSQL, Sybase, SQL and Oracle PL/SQL;
- Knowledge of Autosys, CFT, HTML5, Jira, Kafka, Service Now, WebSphere MQ, Tomcat;
- Knowledge of ITIL is a significante plus;         
- Fluent in English.


Responsibilities:

- Perform the solution assistance received directly from user by any channel, such as phone, email, application registered or walk-in;
- Investigate and provide solution assistance requests received from Business Support or Helpdesk;
- Define a permanent resolution and workaround requirement related to more complex incident requests;
- Scheduling, tests of the delivered programs with the team in charge of the developments;
- Adhere to APS support shift plan in terms of mailbox, web portal and hotline;
- Ensure batch related issues are attended and resolved on time;
- Perform UAT management, UAT technical tests and production implementation for projects and patch upgrades;
- Escalate timely to Head of APS on possible risks, escalation matters and management issues;
- Ensure Service monitoring, reporting and continuous improvement of the service quality and availability;
- Review and create application Support knowledge documentation;
- Ensure that the all production deliverables are aligned with bank standards and best practices.


We offer:

- Health insurance;
- A personalized training plan, with a budget to spend on the training and technical books you find necessary;
- Constant feedback so you can grow professionally;
- Remote onboarding process;
- Team events every semester so you can live new adventures;
- Culture of proximity and transparency. Your ideas and needs are heard and valued by us

Apply

If the above sounds like the kind of job opportunity you would want to get involved with, then please do not hesitate to apply here. You can also explore our content about the job market here.

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