Turkish Customer Support Agent

Encontrado em: beBee S PT - 3 semanas atrás


Cascais, Portugal SpotOn Connections Tempo inteiro
  • Atleast12monthsofdirectcustomerserviceexperiencerequired,preferablyincontactcentersinaB2Cand/or B2Benvironment
  • Goodcommunicationskills,bothverbalandoral Excellentnative-level writtenandspokencommunicationskillsinthelanguageofsupport
  • Proactiveattitudeandstrongteam spirit
  • Beorganizedandabletolearnnewprocesses,concepts,andskillsaswellas abletounderstandthatan operationisanever-changingorganism
  • Strongattentiontodetailandadesiretodeliveraccurately,efficiently, andtoahighstandard
  • Abilitytohandlenotonlytohandlecustomersemotions butalsobeingabletoempathizewiththeclient'scase
  • Opennesstoworkflexiblehoursasrequired(mayincludeevenings,weekends, and/orholidays)/Shifts:8 AM to8 PM /MondaytoSunday
  • Youwillbeansweringtothecustomer's queriesviaphone,e-mail, orchat,identifyingtheclient'sproblem
  • Troubleshootingthemtofindthesolution
  • Documentingeachactionyoutakeandcategorizingcasesandpossible bugs,sothatourclient'sengineeringteamtoaddressthemasabunch
  • Providegeneralandtechnicalsupporttocustomerswhouseanyofourclient'spaidproducts
  • Escalatecomplexproblemsaccordingto the definedprocedure
  • Pleasantandinspiringworkingatmosphere
  • Opportunitytobepartofarapidlyexpandingglobalorganizationwith an irreproachablereputation
  • Professionaldevelopmentandclearcareerpath Training&developmentopportunities
  • Competitivesalary&relocationallowance
 Relocationapplicableonlyforinternationalcandidatesjoiningusfromabroad.

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