Front Line Engineer- Comercial Buildings

#LI-Hybrid

FRONT LINE ENGINEER- GRUNDFOS PORTUGAL

(2 days/ week homeoffice)

As a Front Line Engineer your function is contribute to a thriving CSSC Front Line team by understanding customer needs, providing technical quotation, information, advice, and assistance regarding Grundfos´ products and services to incoming inquiries from our customers through various Customer channels i.e., telephone, E-mail, live chat.

What is the job about?

• Provide technical assistance to Customers regarding the product sizing, applications, system solutions, accessories, installations, prices, etc. to assure the functionality of the solution in practice.

• Follow up on Customer interactions within set Service Level Agreements (SLA).

• Support sales teams providing dimension, specifications, calculations, time of delivery, operation, and maintenance issues, etc.

• Identify business opportunities and handover to external sales.

• Ensure customer master data is updated on portfolio of customers under their responsibility.

What do you need to apply?

• Bachelor’s or Master’s Degree Engineer or equivalent work experience

• Recent graduates on Engineer is a possibility

• Previous experience within Customer Services. Relevant administrative experience, organizational skills & accountability with the Customer.(not essential).

• Knowledge of business structure, products and key market needs to create a successful Customer centric experience.

• Familiarity with MS Office applications.

• Fundamental Product and Application Knowledge – Interpret type keys, identify pumps vs spare parts, kits vs motors, identify where product is built (not essential).

• Good communication and networking skills together with the ability to build strong and trusting relationships with both Internal and External Stakeholders.

• written and spoken English.

If you would like to dig deeper into the Grundfos universe, please visit us on linkedin.com/company/grundfos or youtube.com/user/grundfos

We look forward to hearing from you.

FRONT LINE ENGINEER- GRUNDFOS PORTUGAL

As a Front Line Engineer your function is contribute to a thriving CSSC Front Line team by understanding customer needs, providing technical quotation, information, advice, and assistance regarding Grundfos´ products and services to incoming inquiries from our customers through various Customer channels i.e., telephone, E-mail, live chat.

What is the job about?

• Provide technical assistance to Customers regarding the product sizing, applications, system solutions, accessories, installations, prices, etc. to assure the functionality of the solution in practice.

• Follow up on Customer interactions within set Service Level Agreements (SLA).

• Support sales teams providing dimension, specifications, calculations, time of delivery, operation, and maintenance issues, etc.

• Identify business opportunities and handover to external sales.

• Ensure customer master data is updated on portfolio of customers under their responsibility.

What do you need to apply?

• Bachelor’s or Master’s Degree Engineer or equivalent work experience

• Recent graduates on Engineer is a possibility

• Previous experience within Customer Services. Relevant administrative experience, organizational skills & accountability with the Customer.(not essential).

• Knowledge of business structure, products and key market needs to create a successful Customer centric experience.

• Familiarity with MS Office applications.

• Fundamental Product and Application Knowledge – Interpret type keys, identify pumps vs spare parts, kits vs motors, identify where product is built (not essential).

• Good communication and networking skills together with the ability to build strong and trusting relationships with both Internal and External Stakeholders.

• written and spoken English.

If you would like to dig deeper into the Grundfos universe, please visit us on linkedin.com/company/grundfos or youtube.com/user/grundfos

We look forward to hearing from you.

About Grundfos

Grundfos is one of the world’s leading water technology companies with more than 19.000 employees in 60+ countries all over the world. Our skills commit us to pioneering solutions to the world’s water and climate challenges and improve the quality of life for people. We dare to do things that others cannot or dare not do, as we believe innovation is not only a business opportunity, but an obligation. And what really matters to us is not short term profit, but the impact we make. By becoming part of our united powerful team, you too can drive this change no matter your role.

An inclusive team

If you like the look of this job and know you can bring your skills to contribute to our purpose, please apply. We need and welcome professional people from all corners – however you identify and whatever your background is.

Grundfos provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensations and training.