Digital Workplace

3 semanas atrás

Lisbon, Portugal Richemont Tempo inteiro

  

Digital Workplace – Operations engineer (Real time communications) 

 

  

You aim to reach excellence to provide high quality of service for our IT Teams and end users around the world?   

You are passionate about the digital workplace providing the endusers with the best of the tools to increase their productivity and communications; you have a strong appetite to learn, progress and evolve continuously, building a strong relationship with our teams? Join us  

 

As part of the Digital Workplace (DWP) operations team, your role would be to bring the digital workplace landscape to the next level. You will be responsible to monitor the DWP platforms and act on them if issues are identified. Also, to enhance the knowledge bridges with the local IT teams. Up to date documentation is a key factor you will need to commit to. Also, building processes that help to offload users and the operations team. 

   

CONTEXT  

  

HOW WILL YOU MAKE AN IMPACT?   

  • Keep the scoped platforms healthy. 

  • Support projects that bring added value to the business users in the scope of digital workplace. 

  • Staying up to date on potential security gaps and being reactive when one is identified. 

  • Guide and help the local IT teams with their needs. 

  • Build automation processes that help to operate the DWP platforms. 

  

DWP Operations engineer responsibilities you will support the business with  

  • Be the subject matter expert on DWP operations on real time communications landscape. 

  • Manage priorities and SLAs. 

  • Build knowledge bridge between operations and local IT teams. 

  • ITIL methodology. 

  • Powershell automation script to help carry out daily tasks. 

 

HOW WILL YOU EXPERIENCE SUCESS WITH US?  

As DWP Operations engineer, you will work with a very experience and highly performant team overlooking many technologies that serve the digital workplace. This is a constantly evolving environment which will make you expand your knowledge. 

DWP tools/services. 

  • Microsoft Teams 

  • Cisco 

  • Powershell 

  • Kurmi. 

  • Audiocodes 

  • Luware 

  • Zoom 

  

Soft Skills you should have for the role  

  • Good communicator 

  • Attention to detail. 

  • Analytic skills 

  • Help with the onboarding of potential new DWP solutions that will be added to the portfolio. 

  

A plus if you have these skills  

  • Knowledge on Session Initiation Protocol (SIP). 

 

 You are / have  

  • Willingness to constantly learn and progress.   

  • Engineering school, university or polytechnic master’s in computer science, Communication Systems, Telecommunication – or similar working/studying experience.  

  • At least 3 years of experience in engineering tasks related to Microsoft stack. 

  • Strong capacity to analyse automation process issues and propose solutions.  

  • Ability to communicate in both technical and non-technical ways with clients and colleagues.  

  • Rigorous, flexible, stress resistant, autonomous and passionate about computer science . 

  • Capacity to work in an autonomous way and in multi-cultural context across regions.   

  

   

  

  

 

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