danish customer support

Há 1 mês


Lisbon, Portugal Randstad Portugal Trabalho remoto Freelance Tempo inteiro
Are you fluent in Danish and English?
Are you available for rotative shifts and days off?
Would you like to work for a company involved in sports betting and gaming entertainment?
Our client wants to revolutionise the gaming space.
Intrigued?

responsabilidades chave

Handling customer inquiries via chat/e-mail/phone - including but not limited to product related (Sports, Casino, Poker) as well as cashier related matters;
Assessing individual issues and taking appropriate action to ensure customer needs are met;
Working in coordination with other teams based at different locations that share similar objectives;
Escalating system anomalies and general issues faced by customers to the relevant party;
Understanding Standard Operating Procedures and delivering service / quality standards to agreed level;

competências

Fluent in danish (C1 level);
Fluent in english (B2 level);
Excellent written and verbal skills as well as high interpersonal skill level;
Calm manner and able to work under pressure and be confident in answering a wide range of customer enquiries;
Ability to perform well in a multi-task/cultural environment;
Good computer skills;
Interest in Sports, Casino and Poker products would be a benefit;

principais benefíciosWhat we have to offer you:

- fixed term contract of 6 months;
- base salary;
- meal allowance per working day paid in card;
- health Insurance;
- hybrid working model (2 days in the office + 3 days at home)
- flexibility to take a shift from Monday to Sunday, between 07:30 am and 10 pm;
- other Benefits;

Apply now


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