Cloud Business Support Specialist
3 semanas atrás
Job Posting Title: Cloud Business Support Specialist
Job Description
eCommerce environment
TDSYNNEX offers several eCommerce solutions to allow its customers to purchase manage and resell Software products and Cloud Services. These solutions include online configuration and ordering tools, but also an integrated solution (e-business). TDSYNNEX sells over 1Billion USD software through these eCommerce solutions. Our latest releases include a marketplace for Cloud Services, a White Labelled eCommerce solution, and an API platform for both customers and vendors.
Job Purpose
The Cloud Systems & Services team is responsible to optimize the business processes required for these businesses. This includes offering shared services through TDSYNNEX owned Shared Service Center outsourced to service partners in EMEA.Â
The Business Support Analyst will work directly with our Operations Support team and in constant contact with countries and stakeholders. She /he will work with management, local sales teams, internal departments, platforms owners, IT teams, customers and vendors to gather and analyse information and make recommendations. An important role for this will be to work closely with TDSYNNEX Country sales teams to ensure appropriate service levels are provided to Super Users, End Users, and Customers. Â
The consultant will also work closely with vendors to ensure appropriate understanding, documentation, and use of their platforms as applicable.
Other project orientated duties may be assigned as needed.
Responsibilities:
- Mapping of process flows across Operations teams: the collection, documentation and analysis of data, the identification of process gaps and support of process improvement initiatives to increase operational efficiencies.
- Conduct root cause analysis of process inefficiencies by examining material flow, scheduling, production capacity, constraints.
- Proactively monitor cloud resources and identify potential performance bottlenecks.
- Document all process accordingly: Ensure all necessary procedures and management processes are implemented to guarantee homogeneous and up-to-standard across locations within regional scope.
- Ensure appropriate training and selfâactualization of skills for all staff for new processes or with outsourced parties.
- Ensure relationship with countries and other stakeholders under excellency metrics.
- Review KPI´s and SLA´s and work upon them to keep the expected metrics.
- Proactively monitor cloud resources and identify potential performance issues.
Knowledge Skills and Experience
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required.Â
- Experience in a technical support or operations role, preferably with cloud technologies is a plus, but not mandatory.
- Ability to work autonomously and independently.
- Strong analytical and problem-solving skills with a demonstrated ability to diagnose and resolve complex technical issues.
- Comfortable working in an international result driven project organisation.
- Technical Know-how tools such as: SAP, MS office products, hardware, and operating systems as well as monitoring tools, etc is a plus.
- Significant experience working with large multinational accounts.
- Written and oral communication and presentation skills in English language, additional European languages being a plus.
- Excel advance knowledge considered a plus but not mandatory.
Benefits:
   Â
   We foster a collaborative and growth-oriented work environment that values innovation and professional development.
   Â
- Occasionally travel within Europe.
- Opportunity to work in a fast-paced and dynamic environment alongside industry experts.
- Gain experience with cutting-edge cloud technologies and best practices.
Whatâs In It For You?
- Elective Benefits: Our programs are tailored to your country to best accommodate your lifestyle.
- Grow Your Career: Accelerate your path to success (and keep up with the future) with formal programs on leadership and professional development, and many more on-demand courses.
- Elevate Your Personal Well-Being: Boost your financial, physical, and mental well-being through seminars, events, and our global Life Empowerment Assistance Program.
- Diversity, Equity & Inclusion: Itâs not just a phrase to us; valuing every voice is how we succeed. Join us in celebrating our global diversity through inclusive education, meaningful peer-to-peer conversations, and equitable growth and development opportunities.
- Make the Most of our Global Organization: Network with other new co-workers within your first 30 days through our onboarding program.
- Connect with Your Community: Participate in internal, peer-led inclusive communities and activities, including business resource groups, local volunteering events, and more environmental and social initiatives.
Donât meet every single requirement? Apply anyway.
At TD SYNNEX, weâre proud to be recognized as a great place to work and a leader in the promotion and practice of diversity, equity and inclusion. If youâre excited about working for our company and believe youâre a good fit for this role, we encourage you to apply. You may be exactly the person weâre looking for
-
Cloud Field Business Support
Há 1 mês
Lisboa, Lisboa, Portugal Adecco Prestação de Serviços Tempo inteiroWe are recruiting Cloud Field Business Support (M/F) for Lisbon. RESPONSIBILITIES: Responsible for execution of the end-to-end deal operational process / quote-to-cash process: select deal motions based on complexity and thresholds including RISE with the offerings. Processing customer requests for deal offerings and completing the required inputs...
-
Business Support Specialist
3 semanas atrás
Lisboa, Portugal Experis Life Sciences Tempo inteiroA Experis encontra-se a reforçar a estrutura de um parceiro especializado no setor dos Medical Devices, sediada em carnaxide. Procuramos um(a) Business Support Specialist para reforçar a equipa operacional interna. Este profissional terá como principal responsabilidade providenciar suporte operacional à equipa comercial. Estará encarregue de receber e...
-
Cloud & Platforms Specialist (M/F)
4 semanas atrás
Lisboa, Portugal Qibit Tempo inteiro**Cloud & Platforms Specialist (M/F)**: **Local de trabalho**: **Lisboa (LI) - Lisboa**: **Área profissional**: **Transportes, Distribuição e Logística**: **Data de introdução da oferta de emprego**: **29/11/2023**: **76815** **Lisboa** **QiBit** Título académico: **Licenciatura** We are looking for a Cloud & Platforms Specialist to join the team...
-
Support Specialist
2 semanas atrás
Lisboa, Portugal Devoteam Tempo inteiroSupport Specialist, Hybrid About DevoteamAt Devoteam, we believe that technology with strong human values can actively drive change for the better. Discover how Tech for People unlocks the future, creating a positive impact on the people and the world around us. We are a global leading player in Digital Transformation for leading organisations across EMEA,...
-
Support Specialist
2 semanas atrás
Lisboa, Lisboa, Portugal Devoteam Tempo inteiroSupport Specialist, Hybrid About DevoteamAt Devoteam, we believe that technology with strong human values can actively drive change for the better. Discover how Tech for People unlocks the future, creating a positive impact on the people and the world around us. We are a global leading player in Digital Transformation for leading organisations across EMEA,...
-
Technical Specialist Support Edw
Há 6 dias
Lisboa, Portugal Olisipo Tempo inteiroReferência OLI_Technical Specialist Support EDW_Lisboa **Descrição**: Analyst Developer **Perfil**: Procuramos um Technical Specialist Support EDW para integrar um projeto em Lisboa. - Responsável pela manutenção da DW antiga e da EDW através de imediata resposta a incidências em ambiente produtivo, diariamente resolve possíveis ocorrências na...
-
Customer Support For Microsoft Cloud
2 semanas atrás
Lisboa, Portugal Teleperformance Tempo inteiroAre you ready to be a Microsoft's Cloud ambassador? Join our team as Customer Support for Microsoft Cloud!Through customer support, your role will be to engage with a range of Cloud partners. Accelerate Cloud competency attainment, sales reach and frequency, while representing Cloud Enablement Desk. On a daily basis, you will guide Microsoft's partners with...
-
Group Oracle Cloud ERP Senior Specialist
4 semanas atrás
Lisboa, Portugal Securitas Direct Tempo inteiroVerisure (in Portugal known as Securitas Direct) is seeking an experienced, talented, innovative, hands-on and passionate Group Oracle Cloud ERP CoE Senior Specialist with the capacity to play a managerial role in our development of a Group ERP Center of Excellence Team, with colleagues in Madrid, Sweden & Lisbon. The role will report to the Group ERP GPO...
-
Group Oracle Cloud ERP Specialist
4 semanas atrás
Lisboa, Portugal Securitas Direct Tempo inteiroVerisure is seeking an experienced, talented, innovative, hands-on and passionate Group Oracle Cloud ERP CoE Specialist with the capacity to play a managerial role in our development of a Group ERP Center of Excellence Team, with colleagues in Madrid, Sweden & Lisbon. The role will report to the Group ERP GPO and will be based in Lisbon. Extensive internal...
-
Pillar Microsoft Account Manager Support Specialist
2 semanas atrás
Lisboa, Portugal Devoteam Portugal Tempo inteiroAt Devoteam, we believe that technology with strong human values can actively drive change for the better. Discover how Tech for People unlocks the future, creating a positive impact on the people and the world around us. We are a global leading player in Digital Transformation for leading organisations across EMEA, with a revenue of €1B. We believe in...
-
Support Specialist Consultant
4 semanas atrás
Lisboa, Portugal Dellent Consulting Tempo inteiroNeste projeto estarás inserido num ambiente multicultural e com posicionamento global. Com um grande foco no cliente, terás possibilidade de contactar com diversas indústrias e serviços como a Cibersegurança, Desenvolvimento e Manutenção de Aplicações, Cloud, Data & Intelligence, entre outros, sempre trabalhando em soluções end-to-end. Procuramos...
-
Support Specialist Consultant
4 semanas atrás
Lisboa, Portugal Dellent Tempo inteiroNeste projeto estarás inserido num ambiente multicultural e com posicionamento global. Com um grande foco no cliente, terás possibilidade de contactar com diversas indústrias e serviços como a Cibersegurança, Desenvolvimento e Manutenção de Aplicações, Cloud, Data & Intelligence, entre outros, sempre trabalhando em soluções end-to-end. Procuramos...
-
Cloud Architect
4 semanas atrás
Lisboa, Portugal CGD Tempo inteiroLisbon, Portugal Permanent Technology Leadership At least 3 years of experience - Intermediate Requires work permit **Language(s)**: Required Portuguese SKILLS **Must have**: Solution Architecture Cloud Computing **Other Required**: Amazon Web Services Google Cloud Platform Microsoft Azure DESCRIPTION CGD, the largest financial institution in Portugal,...
-
IT Application Support Specialist
1 semana atrás
Lisboa, Portugal SysMatch Tempo inteiroIT Application Support Specialist (M/F) - Lisbon - Bachelor’s degree in computer science, information technology or related domains; - 4+ years of experience; - Experience with Application Architecture, Cloud & VMs, Networking, Linux Server, Middleware; - Knowledge of Open Source Technologies (e.g. Rabbit MQ, Keycloak) - Fluency in English -...
-
Business Support Coordinator
4 semanas atrás
Lisboa, Portugal Unit4 Tempo inteiro**Company Description**: We are in Business for People, empowering people in service organizations with innovative Enterprise and Business software solutions. We’ve innovated and taken a new approach to delivering ERP that works for people. Self-driving, adaptive and intuitive software that is changing the way people work. Our solutions empower people and...
-
Cloud Architect
Há 5 dias
Lisboa, Portugal Dellent Consulting Tempo inteiroIn today's world, data has become more essential than ever, and in this project, its true value is recognized. Here, you'll have the chance to contribute to groundbreaking solutions built upon BI and Data Warehouse frameworks, revolutionizing the lives of clients across multiple sectors. Intrigued? Don't hesitate to share your CV with us! Perfil...
-
Cloud Architect
Há 5 dias
Lisboa, Portugal Dellent Tempo inteiroIn today's world, data has become more essential than ever, and in this project, its true value is recognized. Here, you'll have the chance to contribute to groundbreaking solutions built upon BI and Data Warehouse frameworks, revolutionizing the lives of clients across multiple sectors. Intrigued? Don't hesitate to share your CV with us! We are looking for...
-
Cloud Architect
4 semanas atrás
Lisboa, Portugal Equação IT Tempo inteiroEquação IT is a company focused on boosting technology and solid solutions through our expert consultants leading a high perspective and adding value to our customers with the purpose of providing optimization and business growth to our partners. We are looking for a Cloud Architect with the following requirements: **Requirements**: - English - C1; -...
-
Business Intelligence Specialist
4 semanas atrás
Lisboa, Portugal Galp Tempo inteiroWorking at Galp is about bringing more energy to the world. It is having the ambition to build the future in a sector that is going through a deep transformation. It is being part of a team where we believe our people can achieve their full potential. We value and encourage a leadership that is able to promote change, confidence, and talent, with a work...
-
Technical Specialist Support Edw
4 semanas atrás
Lisboa, Portugal SysMatch Tempo inteiroA Sysmatch é uma empresa de competências tecnológicas, especialmente vocacionada para apoiar os seus clientes no desenvolvimento, implementação e manutenção de sistemas de informação e soluções globais. Estamos a recrutar o seguinte perfil: Technical Specialist Support EDW (M/F) - Lisboa - Licenciatura em Engenharia Informática ou similar; - Mais...