Remote German speaking Customer Service Representative in Portugal

1 semana atrás

Coimbra, Coimbra, Portugal Cross Border Talents Tempo inteiro

Cross Border Talents is looking for a German speaking Customer Support Representative to work for a global leading provider remotely in Portugal

Description:
Your role will involve providing customer service via incoming calls, live chat, emails, and social media channels. You'll serve as a consultant to our customers, offering prompt and tailor-suited solutions to questions and issues.

Key Responsibilities:

  • Ability to assist users with Pre-Sales, General Inquiries, and technical support issues via phone/email/chat/social/social messaging channels (as assigned).
  • Ability to adapt the brands voice and tone for interactions on both private (phone/email/chat/messaging channels) and public (social, forums, e-commerce reviews)channels.
  • Respond appropriately to customer escalations and escalate issues and customers to higher tiers of support as defined and documented Respond to inbound customer requests , document relevant case information.

What You Need:

  • Native level of German (C1-C2 level)
  • Fluency in English (at least B2 level)
  • Outstanding communication skills
  • Good typing and computer skills (MS Office applications)
  • Ability to explain complex concepts clearly
  • Organizational, decision-making, and analytical skills
  • Team player with a positive attitude
  • High school diploma or equivalent
  • Previous experience in customer service is an advantage, but not required
  • Availability to work on rotational shifts

What You Can Expect from Us:

  • Full-time role, hybrid or online if not in Sofia
  • Competitive salary.
  • Comprehensive initial training and onboarding (fully paid).
  • Professional Development and Career Navigation programs to support your career growth.
  • Possibility to work remotely.
  • Additional benefits including Health and Life Insurance, Transport allowance, Meal allowance

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