Turkish Customer Support in Lisbon

Há 4 dias


Lisbon, Portugal Cross Border Talents Tempo inteiro

Responsibilities:

  • Provide support to small and medium-sized businesses (SMBs) to help them grow their businesses across multiple channels - chat, email and phone;
  • Support and expand the self-serve advertising base for SMB clients in the online and digital advertising domain;
  • Provide pre and post-sales support for all self-service products;
  • Provide product and tool support to improve clients experience;
  • Identify trends and solve problems facing multiple SMB clients;
  • Providing vital product insights and feedback from our customers to engineering.

Requirements:

  • Native Turkish speaker;
  • Good knowledge of English (B2 level);
  • Familiarity with online advertising products and social media;
  • 1+ year of working in customer service;
  • Excellent communication skills: verbal, written, and listening skills;
  • Flexible and quick learner.
  • EU passport or Portuguese Residence Card.

What we offer:

  • Compensation: up to 1360 euros gross per month (including base salary, Christmas allowance, Holiday allowance and Meal allowance).
  • Contract: 12 months temporary contract automatically renewable for 12 months (up to 2 times).
  • Training - 15 working days (in English).
  • Working hours: 40 Hours per week on a rotational shift pattern from Monday to Friday 7.00 am to 7.00 pm and Saturday and Sunday 8.00 am to 6.00 pm.
  • Relocation package.

If you're interested in learning more about the company and this opportunity, please submit your application, and a recruiter will contact you through email or LinkedIn.



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