Customer support

3 meses atrás


Lisbon, Portugal Recruitas Tempo inteiro

Become a member of our ambitious and motivated support team. Ensure customers satisfaction by representing one of the world’s most recognizable companies and supporting their business. Our client is one of the world’s leading companies in the field of Social Media and wants you to be part of its team.

Responsibility

  • Provide support to high level clients to help them grow across multiple channels – chat, email and phone
  • Support and expand the self-serve advertising base for clients in the online and digital advertising domain
  • Provide pre and post-sales support for all self-service products Provide product and tool support to enhance clients’ experience
  • Identify and solve problems technical bugs and ads’ delivery issues
  • Resolve customer issues in a timely manner, pro-actively communicate to clients on progress and pro-actively identify areas where clients can improve usage of our solutions
  • Provide vital product insights and feedback from our customers to engineering.

Your Profile

  • Native level written and verbal communication skills in Turkish Good knowledge of English (B2 level) required
  • Computer skills (basic skills mandatory, advanced skills like coding preferential)
  • Good analytic skills and logical thinking
  • Excellent communication skills: verbal, written, listening skills
  • Proactive and quick learner, able to adapt and to continuously evolving needs to help clients grow their business on the advertising platform
  • Ability to multitask and work under pressure Availability Monday to Sunday, including rotating weekends
  • EU citizenship or work permit for Portugal.

Our Offer

  • Possibility of cooperation with leaders in various industries
  • Stable work and career progression Investment in training and personal development
  • Health Insurance since day one in the company
  • Possibility to live in one of our apartments
  • Relocation support
  • Free Portuguese language courses, sport activities and organized events
  • Fixed monthly salary and monthly and Quarterly Bonus.


  • Lisbon, Portugal Cross Border Talents Tempo inteiro

    As a Customer Support Specialist , you will handle customer inquiries related to product features, technical issues, and other questions. Deliver high levels of customer service and resolve requests regarding e-commerce, software, hardware, and wireless connectivity issues. Document interactions accurately and maintain data accuracy in our system. Adapt to...


  • Lisbon, Portugal Cross Border Talents Tempo inteiro

    As a Customer Support Specialist , you will handle customer inquiries related to product features, technical issues, and other questions. Deliver high levels of customer service and resolve requests regarding e-commerce, software, hardware, and wireless connectivity issues. Document interactions accurately and maintain data accuracy in our system. Adapt to...


  • Lisbon, Portugal Indie Campers Tempo inteiro

    THE ROLE As a Customer Support Strategy Associate at Indie Campers, you will play a key role in helping to improve the quality and efficiency of our customer support services. You will assist with analysing customer support data, identifying trends, and supporting the implementation of process enhancements to ensure exceptional customer satisfaction....


  • Lisbon, Portugal Recruitment Apple Lovers Tempo inteiro

    Recruitment Apple Lovers is a leading recruitment agency based in Portugal. We specialize in connecting top talent with innovative companies in various industries. Our team is dedicated to finding the best candidates for our clients and providing exceptional service. We are currently seeking a Dutch speaker to join our International team. The ideal...


  • Lisbon, Portugal Indie campers Tempo inteiro

    ABOUT USIndie Campers, the go-to campervan Marketplace, is on a mission of making road trips available to everyone. Thanks to its digital approach and customer-centric orientation, Indie Campers has developed a strong booking experience and high-quality road trips at affordable prices. With over one million nights rented through our travel platform, we have...

  • Customer Support

    5 meses atrás


    Lisbon, Portugal Atlean World Tempo inteiro

    Atlean World is an International Recruitment company that aims to promote multicultural environments as the new reality. We specialize in multilingual markets making the candidate's recruitment journey smoother and more enjoyable. Your Next Job, Without Boundaries!The RoleYou will be responsible for : Handling calls, emails and emails in a professional...

  • Customer Support

    5 meses atrás


    Lisbon, Portugal Snaphunt Tempo inteiro

    The OfferA role that offers a breadth of learning opportunitiesOpportunity within a company with a solid track record of performanceJoin a market leader within Other ServicesThe JobYou will be responsible for : Handling calls, emails and emails in a professional manner.Resolving customer inquiries and requests and ensuring strong customer...


  • Lisbon, Portugal Cross Border Talents Tempo inteiro

    Location: Lisbon, Portugal (Relocation Assistance Provided) Job Overview: We are looking for a dedicated Customer Support Specialist to join our growing team in Lisbon. This role requires fluency in Italian (C1 level) and proficiency in English (B2 level) to assist customers with their inquiries and provide exceptional service. Relocation support is included...


  • Lisbon, Portugal Cross Border Talents Tempo inteiro

    We are a leading provider of telecom products, dedicated to delivering exceptional service and innovative solutions to our customers. Our team in Porto is expanding, and we're looking for enthusiastic individuals to join us in supporting our growing customer base. Position: Customer Support Specialist Location: Porto, Portugal Schedule: Days: Monday to...


  • Lisbon, Portugal Cross Border Talents Tempo inteiro

    About the Role: We are looking for a Customer Support Specialist who is fluent in Spanish (native level) to join our team in Lisbon. In this position, you will serve as the first point of contact for customers, delivering outstanding support and resolving inquiries efficiently. If you’re passionate about providing excellent service and thrive in a...


  • Lisbon, Portugal Indie Campers Tempo inteiro

    THE ROLE As an Indie Customer Support Strategy Senior Specialist, you will be responsible for driving strategic improvements in customer support operations by analysing data, identifying improvement opportunities, and working closely with technical teams to implement and measure the impact of these initiatives. You will play a crucial role in enhancing...


  • Lisbon, Portugal Cross Border Talents Tempo inteiro

    Key Responsibilities Respond to customer inquiries via phone, email, and chat, ensuring high-quality service and efficient issue resolution.Assist customers with product-related questions and account management.Maintain a positive and professional demeanor in all customer interactions.Document customer interactions accurately in our CRM system.Collaborate...


  • Lisbon, Portugal Unit4 Tempo inteiro

    Job DescriptionThe Global Head of Customer Support is a strategic executive role responsible for defining and executing a comprehensive support strategy that spans reactive and proactive service, self-service optimization, and continuous customer experience enhancement. This individual will lead the global support team to consistently meet and exceed service...

  • Customer Support Agent

    4 semanas atrás


    Lisbon, Portugal David Kennedy Recruitment Tempo inteiro

    David Kennedy Recruitment is working with a leading multinational technology business that is looking to recruit a German-speaking Customer Support Agent for their office in Lisbon. The successful employee would support customers who own a premium membership of a streaming platform. Position: Customer Support Agent Location: Lisbon, Portugal Employment...


  • Lisbon, Portugal David Kennedy Recruitment Tempo inteiro

    David Kennedy Recruitment is working with a leading multinational technology business that is looking to recruit a German-speaking Customer Support Agent for their office in Lisbon. The successful employee would support customers who own a premium membership of a streaming platform. Position: Customer Support Agent Location: Lisbon, Portugal Employment...


  • Lisbon, Portugal Cross Border Talents Tempo inteiro

    Join our dynamic and multicultural team in Lisbon as a Customer Support Representative!  We're seeking a dedicated professional fluent in Czech (C1) and English (B2) to provide exceptional customer service worldwide.  Relocation support is provided to ensure a smooth transition to your new role in Lisbon's beautiful and vibrant city. Key Responsibilities:...


  • Lisbon, Portugal Indie campers Tempo inteiro

    ABOUT USIndie Campers, the go-to campervan Marketplace, is on a mission of making road trips available to everyone. Thanks to its digital approach and customer-centric orientation, Indie Campers has developed a strong booking experience and high-quality road trips at affordable prices. With over one million nights rented through our travel platform, we have...

  • Customer Support Agent

    4 semanas atrás


    Lisbon, Portugal David Kennedy Recruitment Tempo inteiro

    David Kennedy Recruitment is working with a leading multinational technology business that is looking to recruit a German-speaking Customer Support Agent for their office in Lisbon. The successful employee would support customers who own a premium membership of a streaming platform. Position: Customer Support Agent Location: Lisbon, Portugal Employment...

  • Customer Support Agent

    4 semanas atrás


    Lisbon, Portugal David Kennedy Recruitment Tempo inteiro

    David Kennedy Recruitment is working with a leading multinational technology business that is looking to recruit a Dutch-speaking Customer Support Agent for their office in Lisbon. The successful employee would support customers who own a premium membership of a streaming platform. Position: Customer Support Agent Location: Lisbon, Portugal Employment...


  • Lisbon, Portugal David Kennedy Recruitment Tempo inteiro

    David Kennedy Recruitment is working with a leading multinational technology business that is looking to recruit a German-speaking Customer Support Agent for their office in Lisbon. The successful employee would support customers who own a premium membership of a streaming platform. Position: Customer Support Agent Location: Lisbon, Portugal Employment...