Customer Support Agent

Há 4 dias

Lisbon, Portugal David Kennedy Recruitment Tempo inteiro

David Kennedy Recruitment is working with a leading multinational technology business that is looking to recruit a German-speaking Customer Support Agent for their office in Lisbon. The successful employee would support customers who own a premium membership of a streaming platform. 

Position: Customer Support Agent

Location: Lisbon, Portugal

Employment type: Full-time.

DUTIES AND RESPONSIBILITIES:

  • Communicate with customers using various channels (telephone, email and chat)
  • Ensure customer satisfaction and provide professional customer support
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits and follow
  • Identify the issue the client is facing, troubleshoot and provide the solution
  • Identify when the issue should be re-assigned to another department or more senior representative
  • Collaborate with other specialists to solve or properly close help tickets  
  • Document each action taken and categorize cases and possible bugs, so that our engineering team can address them
  • Maintain and update all job-related administrative forms

REQUIREMENTS:

  • Native/fluent in German, both oral and written. Fluent in English (at least B2 level)
  • Possess excellent writing and verbal communication skills to simplify technical language for non-technical users  
  • Resourceful and stress resilient personality that can adapt and remain calm in all situations
  • Ability to meet tight deadlines with minimum supervision and in timely manner
  • Ability to work independently, while being team player at the same time

OFFER:

  • Excellent remuneration package based on experience, skills and performance
  • Be part of a dynamic and creative team with positive and friendly atmosphere
  • Guidance and tools to reach your full potential
  • Meal allowance
  • Shifts on weekly rotation with colleagues covering line opening hours from Monday to Sunday, 07 AM - 11 PM
  • Transportation allowance
  • Private health insurance
  • Yearly performance bonus
  • Relocation allowance and assistance in finding accommodation
  • And many others

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