Customer Support Agent

Há 1 mês

Lisbon, Portugal David Kennedy Recruitment Tempo inteiro

David Kennedy Recruitment is working with a leading multinational technology business that is looking to recruit a Russian and Polish speaking Customer Support Agent for their office in Lisbon. 

Position: Customer Support Agent

Location: Lisbon, Portugal

Employment type: Full-time

DUTIES AND RESPONSIBILITIES:

  • Communicate with customers using various channels (telephone, email and chat)
  • Ensure customer satisfaction and provide professional customer support
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits and follow
  • Identify the issue the client is facing, troubleshoot and provide the solution
  • Identify when the issue should be re-assigned to another department or more senior representative
  • Collaborate with other specialists to solve or properly close help tickets  
  • Document each action taken and categorize cases and possible bugs, so that our engineering team can address them
  • Maintain and update all job-related administrative forms

REQUIREMENTS:

  • Native/fluent in Russian (C1), both oral and written. Fluent in Polish (at least B2 level)
  • Previous experience in same / similar roles is mandatory
  • Preferably with chat experience or good speed typing speed and usage of multiply tools in a contact center environment
  • Possess excellent writing and verbal communication skills to simplify technical language for non-technical users  
  • Resourceful and stress-resilient personality that can adapt and remain calm in all situations
  • Ability to meet tight deadlines with minimum supervision and in a timely manner
  • Ability to work independently, while being a team player at the same time. 

OFFER:

  • Excellent remuneration package based on experience, skills and performance
  • Schedule: 5 days a week covering line operating hours from Monday to Friday (fixed schedule) 
  • Life Insurance
  • Be part of a dynamic and creative team with a positive and friendly atmosphere
  • Guidance and tools to reach your full potential
  • Meal allowance
  • Private health insurance
  • Yearly performance bonus
  • Relocation allowance and assistance in finding accommodation

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