Czech Customer Support Agent

7 meses atrás

Lisbon, Portugal Cross Border Talents Tempo inteiro


Are you passionate about costumer support and technologies? Would you like to join one of the top BPO companies in Lisbon? Our client is a global leader and one of the biggest companies in Portugal. Over the last years, they have been recognised as an excellent company to work for and one of the best costumer services provider company, considered several times the best company to work for in Portugal by the Great Place to Work Institute and twice by Exame Magazine.

Your mission as a customer support agent is to support their activities offering the best quality service to their customers, while working with prestigious worldwide brands.


Your Role as a Customer Support Agent:
  • Answer to inbound calls and customer inquiries.
  • Answering phone inquiries and providing support and direction to customers and resolving customer service issues in a timely and empathetic manner;
  • To maintain accurate data input of consumer enquiries, questions and feedback on the customer services database.
  • To troubleshoot through the use of open questions, support documents and system training.
  • To be able to offer recommendations to common problems or frequently asked questions.

Requirements

  • Fluency in Czech (C1/C2 Level or Native);
  • Good knowledge of English (B2 level);
  • Typing Speed: 20 words per minute.
  • Availability to work in rotating shifts
  • Good computer skills;
  • Any kind of previous experience or contact with clients;
  • Excellent communication skills;
  • Good listening and empathy skills;
  • Good time management skills;
  • Team spirit and flexibility.

Benefits

  • Competitive salary;
  • Performance and Language bonus
  • Meal vouchers;
  • Fixed-term, renewable employment contract;
  • Private health insurance after 6 months of contract signature (additionally to the standard insurance).
  • Airport pick-up and administrative assistance with your registration in Portugal;
  • Reimbursement of your flight expenses;

  • Respecting your privacy (and your right to inbox sanity), we have a simple question. In 2019, we’ll publish several high-quality job posts and articles on topics like ICT, Engineering, and Business Process Outsourcing. Would you like to stay connected? Due to new data privacy laws, we need your permission to keep sharing this great content. Please let us know.

  • Senior Customer Support Agent

    2 meses atrás

    Lisbon, Portugal Job Squad Tempo inteiro

    Multi-Lingual recruitment company based in Copenhagen, Denmark, and Sliema, Malta. We are specialized in recruiting Scandinavians, Dutch, German, and Finnish to various positions around Europe. The core of the company is our mission to help people get a great job abroad and to feel safe in their transition to a life in a new country.The RoleYour daily work...

  • Senior Customer Support Agent

    2 meses atrás

    Lisbon, Portugal Snaphunt Tempo inteiro

    The OfferHealth Insurance & Life Insurance & Family Plan (Spouse and Children)Relocation package: refund of up to 2000 euros with the first payslip, assistance in finding accommodation, support in obtaining NIF (Portuguese tax number) and NISS (required for residence permit)Meal allowance: 7.63 € per day of work, paid in 11 instances on a meal...

  • Czech Customer Service Advisor in Lisbon

    2 meses atrás

    Lisbon, Portugal Cross Border Talents Tempo inteiro

    We are seeking a motivated and customer-oriented individual to join our team as a Czech-speaking Customer Service Agent in Lisbon. As a Customer Service Agent, you will play a crucial role in ensuring a seamless and positive experience for our Czech-speaking customers. You will be responsible for addressing customer inquiries and resolving issues via...

  • Czech Customer Service Advisor in Lisbon

    Há 7 dias

    Lisbon, Portugal Cross Border Talents Tempo inteiro

    We are seeking a motivated and customer-oriented individual to join our team as a Czech-speaking Customer Service Agent in Lisbon. As a Customer Service Agent, you will play a crucial role in ensuring a seamless and positive experience for our Czech-speaking customers. You will be responsible for addressing customer inquiries and resolving issues via...

  • Czech-speaking Customer Support Agent to Lisbon, Portugal

    3 semanas atrás

    Lisbon, Portugal Multilingual Jobs Worldwide Tempo inteiro

    Description Ready to jump into a new career and move to beautiful Lisbon, Portugal?! We are looking for Czech speakers to join our growing team as a Content Moderator. We are a worldwide leader in Customer Experience Management and shared services for international markets. With our team of 9.000 employees, from 82 nationalities, we are...

  • Technical Customer Support Representative

    Há 1 mês

    Lisbon, Portugal David Kennedy Recruitment Tempo inteiro

    David Kennedy Recruitment is working with a leading Outsourcing/BPO consultancy who is seeking to onboard Czech speaking Technical Customer Support Representative for their Lisbon office. Position: Technical Customer Support RepresentativeLocation: Lisbon, PortugalEmployment type: Full-time Remuneration: Base salary. DUTIES AND RESPONSIBILITIES: Assist...

  • Technical Customer Support Representative

    Há 7 dias

    Lisbon, Portugal David Kennedy Recruitment Tempo inteiro

    David Kennedy Recruitment is working with a leading Outsourcing/BPO consultancy who is seeking to onboard Czech speaking Technical Customer Support Representative for their Lisbon office. Position: Technical Customer Support RepresentativeLocation: Lisbon, PortugalEmployment type: Full-time Remuneration: Base salary. DUTIES AND RESPONSIBILITIES: Assist...

  • Customer Support

    2 meses atrás

    Lisbon, Portugal Job Squad Tempo inteiro

    Multi-Lingual recruitment company based in Copenhagen, Denmark, and Sliema, Malta. We are specialized in recruiting Scandinavians, Dutch, German, and Finnish to various positions around Europe. The core of the company is our mission to help people get a great job abroad and to feel safe in their transition to a life in a new country.The RoleAs a Customer...

  • Customer Support

    2 meses atrás

    Lisbon, Portugal Snaphunt Tempo inteiro

    The OfferHealth Insurance & Life Insurance & Family Plan (Spouse and Children)Relocation package: refund of up to 2000 euros with the first payslip, assistance in finding accommodation, support in obtaining NIF (Portuguese tax number) and NISS (required for residence permit)Meal allowance: 7.63 € per day of work, paid in 11 instances on a meal...

  • Customer Support Representative

    Há 1 mês

    Lisbon, Portugal David Kennedy Recruitment Tempo inteiro

    David Kennedy Recruitment is working with a leading Outsourcing/BPO consultancy who is seeking to onboard Hungarian speaking Customer Support Representative for their Lisbon offices. Position: Customer Support RepresentativeLocation: Lisbon, Portugal Employment type: Full-time Remuneration: Base salary. DUTIES AND RESPONSIBILITIES: Provide optimal advice...

  • Customer Support Representative

    Há 7 dias

    Lisbon, Portugal David Kennedy Recruitment Tempo inteiro

    David Kennedy Recruitment is working with a leading Outsourcing/BPO consultancy who is seeking to onboard Hungarian speaking Customer Support Representative for their Lisbon offices. Position: Customer Support RepresentativeLocation: Lisbon, Portugal Employment type: Full-time Remuneration: Base salary. DUTIES AND RESPONSIBILITIES: Provide optimal advice...

  • Customer Support Representative

    3 semanas atrás

    Lisbon, Portugal Cross Border Talents Tempo inteiro

    Join our dynamic and multicultural team in Lisbon as a Customer Support Representative!  We're seeking a dedicated professional fluent in Czech (C1) and English (B2) to provide exceptional customer service worldwide.  Relocation support is provided to ensure a smooth transition to your new role in Lisbon's beautiful and vibrant city. Key Responsibilities:...

  • Customer Service Agent with Czech language

    4 meses atrás

    Lisbon, Portugal Nordic Jobs Worldwide Tempo inteiro

    Description Our client is a worldwide leader in Customer Experience Management and shared services for international markets. With their team of 9.000 employees, from 82 nationalities, they are providing services in 35 languages for 64 markets.Our client is considered eight times the best company to work for in Portugal by the Great...

  • Czech speaking customer service

    2 meses atrás

    Lisbon, Portugal Recruitment Direct Tempo inteiro

    Czech Speaking Customer Service - Banking - Office based Lisbon, Portugal Our client is recruiting Czech speakers for their banking client. Gross salary per month is €1060 + free accommodation for the whole 12 month contract (own room in a shared house/apartment). Alternatively if no accommodation is required gross salary can be €1260 per month instead....

  • Dutch Customer Support Agent

    7 meses atrás

    Lisbon, Portugal Cross Border Talents Tempo inteiro

    Cross Border Talents is recruiting Dutch Customer Support Agents to work in Lisbon, Portugal.Are you passionate about costumer support and technologies? Would you like to join one of the top BPO companies in Lisbon? Our client is a global leader and one of the biggest companies in Portugal. Your mission as a customer support agent is to support their...

  • Customer Support Agent

    Há 1 mês

    Lisbon, Portugal David Kennedy Recruitment Tempo inteiro

    David Kennedy Recruitment is working with a leading multinational technology business that is looking to recruit a German-speaking Customer Support Agent for their office in Lisbon. The successful employee would support customers who own a premium membership of a streaming platform. Position: Customer Support Agent Location: Lisbon, Portugal Employment...

  • Customer Support Agent

    Há 7 dias

    Lisbon, Portugal David Kennedy Recruitment Tempo inteiro

    David Kennedy Recruitment is working with a leading multinational technology business that is looking to recruit a German-speaking Customer Support Agent for their office in Lisbon. The successful employee would support customers who own a premium membership of a streaming platform. Position: Customer Support Agent Location: Lisbon, Portugal Employment...

  • Customer Support Agent

    Há 1 mês

    Lisbon, Portugal David Kennedy Recruitment Tempo inteiro

    David Kennedy Recruitment is working with a leading multinational technology business that is looking to recruit a German-speaking Customer Support Agent for their office in Lisbon. The successful employee would support customers who own a premium membership of a streaming platform. Position: Customer Support Agent Location: Lisbon, Portugal Employment...

  • Customer Support Agent

    Há 1 mês

    Lisbon, Portugal David Kennedy Recruitment Tempo inteiro

    David Kennedy Recruitment is working with a leading multinational technology business that is looking to recruit a Dutch-speaking Customer Support Agent for their office in Lisbon. The successful employee would support customers who own a premium membership of a streaming platform. Position: Customer Support Agent Location: Lisbon, Portugal Employment...

  • Customer Support Agent

    Há 7 dias

    Lisbon, Portugal David Kennedy Recruitment Tempo inteiro

    David Kennedy Recruitment is working with a leading multinational technology business that is looking to recruit a German-speaking Customer Support Agent for their office in Lisbon. The successful employee would support customers who own a premium membership of a streaming platform. Position: Customer Support Agent Location: Lisbon, Portugal Employment...