German Customer Support Agent Mercedes

6 meses atrás


Lisbon, Portugal Cross Border Talents Tempo inteiro


Are you passionate about costumer support and technologies? Would you like to join one of the top BPO companies in Lisbon? Our client is a global leader and one of the biggest companies in Portugal. Over the last years, they have been recognised as an excellent company to work for and one of the best costumer services provider company, considered several times the best company to work for in Portugal by the Great Place to Work Institute and twice by Exame Magazine.

Your mission as a customer support agent is to support their activities offering the best quality service to their customers, while working with the prestigious automotive brand Mercedes.


Your Role as a Customer Support Agent:
  • Answer to inbound calls and customer inquiries.
  • Answering phone inquiries and providing support and direction to Mercedes customers and resolving customer service issues in a timely and empathetic manner;
  • To maintain accurate data input of consumer enquiries, questions and feedback on the customer services database.
  • To troubleshoot through the use of open questions, support documents and system training.
  • To be able to offer recommendations to common problems or frequently asked questions.

Requirements

  • Fluency in German (C2 Level or Native);
  • Good knowledge of English (B1 level);
  • Typing Speed: 20 words per minute.
  • Availability to work in rotating shifts
  • Good computer skills;
  • Any kind of previous experience or contact with clients;
  • Excellent communication skills;
  • Good listening and empathy skills;
  • Good time management skills;
  • Team spirit and flexibility.

Benefits

  • Competitive salary;
  • Meal vouchers;
  • Fixed-term, renewable employment contract;
  • Private health insurance after 6 months of contract signature (additionally to the standard insurance).
  • Airport pick-up and administrative assistance with your registration in Portugal;
  • Reimbursement of your flight expenses;
  • Accommodation in one of our Client's company’s shared apartments;
  • Free Portuguese lessons, sports activities and much more

    Respecting your privacy (and your right to inbox sanity), we have a simple question. In 2019, we’ll publish several high-quality job posts and articles on topics like ICT, Engineering, and Business Process Outsourcing. Would you like to stay connected? Due to new data privacy laws, we need your permission to keep sharing this great content. Please let us know.


  • Lisbon, Portugal David Kennedy Recruitment Tempo inteiro

    David Kennedy Recruitment is working with a leading multinational technology business that is looking to recruit a German-speaking Customer Support Agent for their office in Lisbon. The successful employee would support customers who own a premium membership of a streaming platform. Position: Customer Support Agent Location: Lisbon, Portugal Employment...


  • Lisbon, Portugal David Kennedy Recruitment Tempo inteiro

    David Kennedy Recruitment is working with a leading multinational technology business that is looking to recruit a German-speaking Customer Support Agent for their office in Lisbon. The successful employee would support customers who own a premium membership of a streaming platform. Position: Customer Support Agent Location: Lisbon, Portugal Employment...

  • Customer Support Agent

    2 semanas atrás


    Lisbon, Portugal David Kennedy Recruitment Tempo inteiro

    Our company delivers exceptional recruitment services on a global scale, presenting an innovative approach that connects candidates and clients seamlessly. David Kennedy Recruitment is working with a leading multinational technology business that is looking to recruit a German-speaking Customer Support Agent for their office in Lisbon. The successful...


  • Lisbon, Portugal Salve.Inno Consulting Tempo inteiro

    Join the team as a Customer Support Agent with proficiency in German. This crucial role ensures our customers receive outstanding service and support, enhancing satisfaction and fostering loyalty as we strive for excellence.Primary ResponsibilitiesEngage with customers through multiple channels (phone, email, and chat).Ensure a high level of customer...


  • Lisbon, Portugal Cross Border Talents Tempo inteiro

    Are you passionate about costumer support and technologies? Would you like to join one of the top BPO companies in Lisbon? Our client is a global leader and one of the biggest companies in Portugal. Over the last years, they have been recognised as an excellent company to work for and one of the best costumer services provider company, considered several...


  • Lisbon, Portugal Wibit Consulting & Services (WibitCS) Tempo inteiro

    In collaboration we are working with a leading multinational technology business that is looking to recruit a German-speaking Customer Support Agent for their office in Lisbon. The successful employee would support customers who own a premium membership of a streaming platform. Location: Lisbon (Santos), PortugalEmployment type: Full-timeDUTIES AND...


  • Lisbon, Portugal Snaphunt Tempo inteiro

    The OfferHealth Insurance & Life Insurance & Family Plan (Spouse and Children)Relocation package: refund of up to 2000 euros with the first payslip, assistance in finding accommodation, support in obtaining NIF (Portuguese tax number) and NISS (required for residence permit)Meal allowance: 7.63 € per day of work, paid in 11 instances on a meal...


  • Lisbon, Portugal Job Squad Tempo inteiro

    Multi-Lingual recruitment company based in Copenhagen, Denmark, and Sliema, Malta. We are specialized in recruiting Scandinavians, Dutch, German, and Finnish to various positions around Europe. The core of the company is our mission to help people get a great job abroad and to feel safe in their transition to a life in a new country.The RoleYour daily work...


  • Lisbon, Portugal Wibit Consulting & Services (WibitCS) Tempo inteiro

    In collaboration we are working with a leading multinational technology BPO business that is looking to recruit a Dutch-speaking Customer Support Agent for their office in Lisbon. The successful employee would be managing a social media part of a popular streaming service platform.DUTIES AND RESPONSIBILITIES:Communicate with customers using various channels...


  • Lisbon, Portugal Speakit Tempo inteiro

    Are you looking for a new job opportunity in the field of Customer Support in sunny Lisbon? Would you like to be part of an international team where you have realistic possibilities of developing your career? If the answer is yes, please keep reading because we have the right opportunity for you!Responsibilities:Customer advice by telephone and email;Helping...


  • Lisbon, Portugal speakit Tempo inteiro

    Become part of one of the most successful companies today! Our client is looking for customer support experts in order to provide high-quality services to the clients. Work in the heart of sunny Lisbon and kick off your career working for one of the most well-known brands in the market! Responsibilities: Processing inquiries from new and existing customers...


  • Lisbon, Portugal Job Squad Tempo inteiro

    Multi-Lingual recruitment company based in Copenhagen, Denmark, and Sliema, Malta. We are specialized in recruiting Scandinavians, Dutch, German, and Finnish to various positions around Europe. The core of the company is our mission to help people get a great job abroad and to feel safe in their transition to a life in a new country.The RoleYour daily work...

  • German Support agent

    6 meses atrás


    Lisbon, Portugal Cross Border Talents Tempo inteiro

    Join our dynamic client, for a leading global social media platform that connects millions of people worldwide. We are dedicated to providing an exceptional user experience and ensuring our community thrives in a safe and engaging environment. We are seeking a talented and motivated German Support Agent to join our customer support team and assist our...


  • Lisbon, Portugal Wibit Consulting & Services (WibitCS) Tempo inteiro

    In collaboration we are working with a leading tech company that is looking to recruit a Network Support Agent (German) for their Lisbon office.Ideal job for candidates that have an experience working for a Telecom company in the fixed-line process for any of the following global Telecom clients across the globe. If you’ve handled customer issues related...


  • Lisbon, Portugal Wibit Consulting & Services (WibitCS) Tempo inteiro

    In collaboration, we are thrilled to partner with a leading multinational technology company to recruit a Dutch-speaking Customer Support Agent for their Lisbon team.Position: Customer Support AgentLocation: Lisbon, PortugalEmployment Type: Full-timeRole OverviewAs a Customer Support Agent, you will be the voice of premium customer care, assisting clients...


  • Lisbon, Portugal Snaphunt Tempo inteiro

    The OfferHealth Insurance & Life Insurance & Family Plan (Spouse and Children)Relocation package: refund of up to 2000 euros with the first payslip, assistance in finding accommodation, support in obtaining NIF (Portuguese tax number) and NISS (required for residence permit)Meal allowance: 7.63 € per day of work, paid in 11 instances on a meal...


  • Lisbon, Portugal Cross Border Talents Tempo inteiro

    Cross Border Talents is recruiting Dutch Customer Support Agents to work in Lisbon, Portugal.Are you passionate about costumer support and technologies? Would you like to join one of the top BPO companies in Lisbon? Our client is a global leader and one of the biggest companies in Portugal. Your mission as a customer support agent is to support their...


  • Lisbon, Portugal David Kennedy Recruitment Tempo inteiro

    David Kennedy Recruitment is working with a leading multinational technology business that is looking to recruit a Dutch-speaking Customer Support Agent for their office in Lisbon. The successful employee would support customers who own a premium membership of a streaming platform. Position: Customer Support Agent Location: Lisbon, Portugal Employment...


  • Lisbon, Portugal Cross Border Talents Tempo inteiro

    Are you passionate about costumer support and technologies? Would you like to join one of the top BPO companies in Lisbon? Our client is a global leader and one of the biggest companies in Portugal.Your mission as a Customer Support Agent is to support their activities offering the best quality service to their customers, while working with prestigious...

  • Customer Service Agent

    2 meses atrás


    Lisbon, Portugal 1GLOBAL Tempo inteiro

    Welcome to 1GLOBAL, a dynamic and innovative force in the intersection of telecommunications and technology. Founded by two visionary technology entrepreneurs, Hakan Koç and Pyrros Koussios, 1GLOBAL is a privately owned company with a clear mission to connect the world, seamlessly. With over 100 million dollars in revenue and being both profitable and cash...