German Support agent

6 meses atrás

Lisbon, Portugal Cross Border Talents Tempo inteiro

Join our dynamic client, for a leading global social media platform that connects millions of people worldwide. We are dedicated to providing an exceptional user experience and ensuring our community thrives in a safe and engaging environment. We are seeking a talented and motivated German Support Agent to join our customer support team and assist our German-speaking users.

Key Responsibilities:

  • Customer Support:
    • Provide timely and accurate responses to customer inquiries via social media, email, chat, and other support channels in German.
    • Handle customer complaints, technical issues, and feedback professionally and empathetically.
    • Troubleshoot and resolve issues related to account access, content moderation, and platform functionalities.
  • Content Moderation:
    • Monitor user-generated content to ensure compliance with platform policies and community guidelines.
    • Identify and address inappropriate content, spam, and violations of platform rules.
    • Collaborate with the moderation team to develop and implement best practices for content review.
  • Community Engagement:
    • Engage with users to build a positive and supportive community environment.
    • Encourage user participation and provide guidance on how to use platform features effectively.
    • Assist in community events, campaigns, and initiatives to enhance user experience.
  • Feedback and Reporting:
    • Collect and document user feedback, feature requests, and bug reports.
    • Work closely with the product and development teams to communicate user issues and suggest improvements.
    • Generate regular reports on common issues and trends to help improve overall service quality.

Requirements

  • Language Skills:
    • Native or near-native proficiency in German (written and spoken).
    • Strong command of English for internal communication and documentation.
  • Experience:
    • Previous experience in customer support, content moderation, or a related field is preferred.
    • Familiarity with social media platforms and their functionalities.
  • Technical Skills:
    • Proficiency in using support ticketing systems and customer service software.
    • Basic understanding of troubleshooting technical issues.
  • Soft Skills:
    • Excellent communication and interpersonal skills.
    • Strong problem-solving abilities and attention to detail.
    • Ability to work independently and as part of a team.
    • High level of empathy and patience when dealing with users.

Additional Requirements:

  • Availability to work flexible hours, including weekends and holidays, to accommodate our global user base.
  • Ability to manage and prioritize multiple tasks in a fast-paced environment.
  • A proactive attitude and willingness to continuously learn and adapt to new tools and processes.

Benefits

  • Competitive salary and benefits package.
  • Opportunities for career growth and development.
  • A diverse and inclusive work environment.
  • Access to the latest tools and technologies to perform your job effectively.

How

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