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German Customer Support Agent
5 meses atrás
Become part of one of the most successful companies today Our client is looking for customer support experts in order to provide high-quality services to the clients. Work in the heart of sunny Lisbon and kick off your career working for one of the most well-known brands in the market
Responsibilities:
- Processing inquiries from new and existing customers (small and medium-sized businesses companies) via telephone, email and live chat
- Outbound phone callbacks and proactive contact with all customers previously contacted through other channels (chat or email)
- Supporting the customer after independently purchasing services from Facebook, as well as on Instagram and WhatsApp
- Mainly solving technical problems (advertising, technical errors, questions about pixel and catalogs)
- Processing payment and billing issues
- Independent and proactive solution-finding using the constantly available knowledge base
Requirements
- Native level of German
- Fluent level of English.
- Ideally previous experience within the Customer Support field.
- Quick learner
- Independent
- Able to work under pressure.
- Excellent communication skills
- Problem solver
Benefits
- Refund of the initial flight ticket to relocate to Portugal.
- Two yearly complementary flight tickets to go to your home country.
- Possibility of working fully remote from anywhere in Portugal. Equipment provided by the company.
- Career development, opportunities to grow within the company.
- Multicultural environment.
- Salary: 1.300 euros gross per month (12xpayments per year).
- Health package
- Performance bonuses
