German Customer Support Agent

2 meses atrás


Lisbon, Portugal speakit Tempo inteiro

Become part of one of the most successful companies today Our client is looking for customer support experts in order to provide high-quality services to the clients. Work in the heart of sunny Lisbon and kick off your career working for one of the most well-known brands in the market

Responsibilities:

  • Processing inquiries from new and existing customers (small and medium-sized businesses companies) via telephone, email and live chat
  • Outbound phone callbacks and proactive contact with all customers previously contacted through other channels (chat or email)
  • Supporting the customer after independently purchasing services from Facebook, as well as on Instagram and WhatsApp
  • Mainly solving technical problems (advertising, technical errors, questions about pixel and catalogs)
  • Processing payment and billing issues
  • Independent and proactive solution-finding using the constantly available knowledge base

Requirements

  • Native level of German
  • Fluent level of English.
  • Ideally previous experience within the Customer Support field.
  • Quick learner
  • Independent
  • Able to work under pressure.
  • Excellent communication skills
  • Problem solver

Benefits

  • Refund of the initial flight ticket to relocate to Portugal.
  • Two yearly complementary flight tickets to go to your home country.
  • Possibility of working fully remote from anywhere in Portugal. Equipment provided by the company.
  • Career development, opportunities to grow within the company.
  • Multicultural environment.
  • Salary: 1.300 euros gross per month (12xpayments per year).
  • Health package
  • Performance bonuses


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