Customer Support Representative

Há 1 mês


Lisbon, Portugal Cross Border Talents Tempo inteiro

  • As a Customer Support Specialist , you will handle customer inquiries related to product features, technical issues, and other questions. Deliver high levels of customer service and resolve requests regarding e-commerce, software, hardware, and wireless connectivity issues. Document interactions accurately and maintain data accuracy in our system. Adapt to rapid changes and contribute ideas for improvement.


Key Responsibilities
:
- Respond to customer requests via phone, email, chat, social media, and messaging channels.
- Assist viewers through phone, chat and emails regarding different queries.
  • - Provide account and application support to viewers namely with regards to software functionality. Provide technical support and troubleshoot of system configurations and network settings.
  • - Provide accurate and real-time responses to the viewers inquiries. Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
Languages : 
  • Native or Proficient Italian (C2)
  • English


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