Customer Support Representative

4 meses atrás

Lisbon, Portugal OVHcloud Tempo inteiro

Customer Support Representative M/F/X

Suas principais responsabilidades

Ajudar os clientes por telefone, e-mail e chat em todas as solicitações relacionadas a pedidos, assinaturas e faturas Fornecer alta qualidade de serviço para garantir uma experiência de cliente de alto nível Acompanhar o pedido do cliente até à sua resolução completa e respeitar os compromissos assumidos nos prazos fixados Interagir com os diferentes serviços para garantir o correto tratamento do pedido do cliente Esta posiçao pode exigir turnos de fim de semana e/ou notite.

Seu futuro impacto

Como parte de sua equipe #OneTeam Você contribui para a imagem da OVHcloud ao fornecer um serviço de alta qualidade Você participa dos destaques da vida da equipe Compartilhe seu conhecimento e boas práticas com seus colegas Formação contínua em novos produtos, ferramentas e tecnologias

E daqui a seis meses:

Terá completado a sua formação inicial nos processos de faturação Você terá adquirido as melhores práticas necessárias para um tratamento eficaz dos pedidos dos clientes

Daqui a um ano:

Você será autônomo na gestão de casos de clientes Você terá adquirido novos direitos e responsabilidades

.

Competências exigidas

O português e inglês fluente são essenciais. Um terceiro idioma (francês, espanhol, italiano ou alemão) é obrigatório. Você tem uma primeira experiência bem sucedida no relacionamento com o cliente. Você se destaca graças à sua fluência relacional e um bom nível de redação. Você tem um apetite por computadores, o Office Pack não tem segredos para você Você é versátil e possui um grande senso de organização. Com um grande senso de serviço, você deseja ter um impacto positivo em seus contatos internos e externos. A pedagogia e a escuta não têm segredos para si. Você é autônomo e capaz de trabalhar em um ambiente em rápida mudança.

É um +

Você domina o inglês escrito e oral (nível B2) Conhece um CSM (Service Now) Você já usou produtos OVHcloud

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