IT Production Support

3 semanas atrás


Lisboa, Lisboa, Portugal QUANTEAM - Portugal (RAINBOW PARTNERS Group) Tempo inteiro

Who are we?

As the founding entity of RAINBOW PARTNERS, Quanteam is a consulting firm specializing in the fields of Banking, Finance, and Financial Services. Guided by our core values of closeness, teamwork, diversity, and excellence, our team of 980 expert consultants, representing 35 different nationalities, collaborates across 12 international offices: Paris, Lyon, New York, Montreal, London, Brussels, Geneva, Lisbon, Porto, Casablanca, Madrid and Singapore. Committed to sustainability (Ecovadis Gold), diversity (gender index: 92%), and quality of work life (Best Workplace Experience), Quanteam is a forward-thinking enterprise.

Our Expertise

With a dual expertise in both business and IT, Quanteam supports its corporate clients (investment banks, asset management companies, private and retail banks, custodians, etc.) across the entire Front-to-Back spectrum in evolving their business activities and transformation projects.

Our teams are organized into 5 expertise areas:

Quantitative Finance

Risk, Compliance, and Regulatory

Operations and Finance

Transformation and Organization

Information Systems

In 2023, Quanteam generated a revenue of €74.6 million.

We are looking for an IT Production Support.

MAIN TASKS:

  • Provide L1/L2 support to application, system and batch related issues on the respective AS400 [ primary] , Unix/Windows [secondary] environments used by the different domains in the company.
  • Monitor Production batches and infra components.
  • Ensure batch related issues are attended and resolved on time.
  • Escalate timely to Head of APS on possible risks, escalation matters and management issues.
  • Adhere to Service Level objective target and roadmap.
  • Review and create application Support knowledge articles.
  • Ensuring that all production deliverables are aligned with bank standards and best practices.
  • Identify and propose automation wherever possible to improve system availability, productivity, and performance.

YOUR PROFILE AND SKILLS:

Technical Skills:

  • Total 7+ years of IT experience working in IT infrastructure and application support with good mix of experience as given.
  • At least 3+ years of support experience on AS400 technologies (DB2/400, CL/400, SQL/400, RPG & RPGLE, COBOL/400).
  • Good technical knowledge on AS400 Subsystem, Job Description, Job Queue, Job Logs, Journal, Objects, etc.
  • Good knowledge of CL/400 and OS/400 commands.
  • Knowledge on SQL/400 and other AS400 utilities.
  • Knowledge on any Job Scheduling system.
  • Basic understanding of BRMS (backup, recovery and media services).
  • Experience on AS400 RPGLE and COBOL/400 development.
  • AS400 and Unix troubleshooting skills.
  • Strong knowledge on SQL queries, data analysis.
  • Familiar with Production support tools like ServiceNow and JIRA is a plus.
  • Core Banking (Olympic / Transact / others).
  • ITIL.
  • Fluency in English (written and spoken).
  • Hybrid role based in Lisbon (100% onsite).

Soft Skills:

  • Strong critical thinker with problem solving approach.
  • Excellent verbal and written communication skills.
  • Willingness to continually update and enhance skills.
  • High level of persistence, can-do attitude & pro-activeness.

If you feel this opportunity is for you, send your CV and join our team



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