Customer Service Specialist

1 semana atrás


Porto, Porto, Portugal Voltalia Portugal Tempo inteiro

At Voltalia we are passionate about renewable energies We are an electricity producer from wind, solar, hydro, biomass and storage and also a service provider to 3rd party clients such as Development, EPC, O&M and Distribution.

Today we are in 20 countries, split among 4 continents, and offering a global operating capacity to our clients. We are listed on the regulated Euronext market in Paris since July 2014._

Our Equipment, Trading & Distribution (ETD) Business Line is looking for a Customer Service Specialist, who will have the following responsibilities:

  • Support Sales Teams to monitor the execution of Sales Contracts;
  • Provide the sales contractual terms to the respective internal areas;
  • Verification that the sales contractual terms are correctly set (payment terms, prices, etc);
  • Confirmation and preparation of the contractual documentation to be signed and returned to customers;
  • Manage the process to open new customers and to keep updated its records in ERP/ SAP;
  • Issue Sales Orders, request commercial / financial documentation internally;
  • Monitoring stock levels;
  • Attend and record the customer claims and followup internally until the final resolution;
  • Be the front line of support for customers and help to ensure that customers are satisfied with products and services provided;
  • Follow customer claims and ensure that the same are correctly reported internally and with clients.

REQUIREMENTS

  • At least High School or Technician Degree in the fields of Supply Chain or Management;
  • At least 3 years of experience working with Customer Support;
  • Able to work with IT tools (excel, word, ERP, SAP);
  • Experience of working closely with suppliers;
  • Fluent in English.

KEY SKILLS

  • Sense of ownership and pride in your performance and its impact on company's success.
  • Accurate and Organized;
  • Empathetic with colleagues and excellent communication with customers;
  • Able to work under pressure/ deadlines and handle emergency and stressful situations;
  • Problemsolving attitude skills;
  • Team player;
  • Good timemanagement skills;
  • Strong attention to details;
  • Flexible, energetic, and confident person.

COMPANY
Voltalia Portugal

BUSINESS LINE
ETD Operations

CONTRACT TYPE
Fixed-term Contract

CONTRACT DURATION

LOCATION
Portugal, Porto

STARTING DATE
Apr 22
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