Booking Advisor for An Airline Company

1 semana atrás


Lisboa, Lisboa, Portugal Webhelp Tempo inteiro

Location

  • Lisbon, Portugal
    Language
  • German***
    Description:
    Why joining us


Do you want to live a rewarding career, on behalf of the world's most exciting brands? Join our multicultural team and make a real impact on our client's business every day.

We're bringing on board a Customer Advisor to provide great customer support, maintaining quality & improving performance every day. If you love helping others and have a natural curiosity, we are a perfect match. Grow with us, show off your skills, build your career path, and enjoy every moment in a people-focused global company

What you'll be doing at Webhelp
As a
German-Speaking Booking Advisor for an Airline Company, you will:

  • Be in charge of booking management (altering, canceling, or creating new reservations)
  • Help the clients with doubts about Flight Club service, Vip Service, PRM (personal reduced mobility)
  • Deal with claims (strikes, lateness, Cancelation etc.)
  • Give realtime, accurate information that empowers the customer to make decisions.
  • Go beyond the customer's service expectations so they will remember and share their great experience.
  • Listen to the customer's unique situation and acknowledge their needs.

We'll be a great match if you:


  • Have a high level of German (written and oral) and fluent in English (B2):
  • Have excellent communication skills coupled with empathy and team spirit
  • Have previous experience with GDS tools like Amadeus, Galileo, or Sabre (is preferential)
  • Have previous experience in Customer Service or as a tourism/travel representative
  • For nonEU residents, it is mandatory to have a valid work permit.

What we offer you:

  • Strong compensation package (14 monthly payments per year plus bonus)
  • Monthly meal allowance paid in voucher card (net)
  • Private Health Insurance (after 6 months)
  • Personal and career development programs and mentoring to develop skills
  • Possibility to participate in a growing multicultural Project
  • Flexible Schedule from Monday to Saturday
  • Work in a diverse environment with people from over 75 nationalities
  • Benefit from our modern amenities, many discounts in local businesses, free medical appointments at the office, sports and social responsibility activities, internal parties and much more
  • We promote intercompany mobility to work at any of our sites around the world
  • Workplace
    :Work onsite in Lisbon, Portugal
"Working at Webhelp has been a rewarding experience, full of challenges and many positive comments from our customers. I like being myself in the personalized and quality service I provide." -
Samantha Oliveira - Customer Advisor

Who we are

Webhelp
is a French multinational BPO company that is making business more human for the world's most exciting brands. By choosing Webhelp
, you will be part of a community of over 120,000 game-changers from more than 140 locations in 60 countries.


Join us at
Webhelp **and you will have the opportunity to be part of a multicultural team, a fast-paced environment, and a diverse pool of engaging projects for some of the most progressive B2C and B2B brands worldwide.


If this sounds like you, join us

Webhelp is an equal-opportunity employer.
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