Booking Advisor for An Airline Reservations Project

1 semana atrás

Lisboa, Lisboa, Portugal Webhelp Tempo inteiro

Why join us
Want to inspire customers with your passion for travelling? Then come join our dynamic multilingual teams in
Lisbon. You will grow with us in a global company that puts its people at the heart.


We are looking for a
Booking Advisor to provide superb customer experience through our Inbound Calls channel and Social Media chat.

You will be working on behalf of one of the most famous airline companies in the world.

You will develop valuable business skills while gaining a privileged view and know-how inside the tourism industry.

Your mission at Webhelp


At
Webhelp, your contribution will make a difference in the business of our clients and the life of their customers.

Your project is a British multinational low-cost airline company that operates domestic and international scheduled flights worldwide.


Your mission is to create enthusiasm around our clients' services and solve with precision and efficiency emerging issues that customers may face.

You will ensure excellent service standards and maintain high customer satisfaction while enjoying every day on the job.

What you will be doing at Webhelp

  • Booking management (altering, canceling, or creating new reservations)
  • Assist clients via
    inbound calls and/or chat in the aftersales process by answering inquiries regarding the reservations and attending to potential requests.
  • Managing the reservations backoffice (ticket issuing, modification, and cancellation of reservations).
  • Give realtime, accurate information that empowers the customer to make decisions.
  • Go beyond the customer's service expectations so they will remember and share their great experience.
  • Listen to the customer's unique situation and acknowledge their needs.

What we are looking for


Your natural talent for helping people and ability to think on your feet will get you far in your journey with us.

You are customer-orientated and can adapt seamlessly to different types of people. Likewise, it is important that you can multitask, prioritize, and manage time effectively.

We'll be a great match if you:


  • Are Native or Proficient in Geman (C2) and have a good level in English:
  • Have excellent communication skills coupled with empathy and team spirit
  • Have previous experience with GDS tools like Amadeus, Galileo, or Sabre is preferential
  • Have previous experience in Customer Service or as a tourism/travel representative is a plus
  • For nonEU residents, it is mandatory to have a valid work permit.
You appreciate our values of
recognition, integrity, unity, commitment, and you are eager to create the "
wow" too.

More than your background, it is your motivation and your personality that will make you part of our fun-loving community.


  • Please note that nonEU residents must have a valid Portuguese work permit to be considered for employment._

What we offer

  • Competitive wages (14 monthly payments per year)
-
Performance bonus:

  • Transportation allowance
  • Health insurance with a dental plan (after 6 months contract)
  • Relocation package: shared accommodation and flight reimbursement

Who we are

Webhelp is a French multinational BPO company that is making business more human for the world's most exciting brands.
By choosing Webhelp, you will be part of a community of over 120,000 game-changers from more than 140 locations in 60 countries.


Join us at
Webhelp and you will have the opportunity to be part of a multicultural team, a fast-paced environment, and a diverse pool of engaging projects for some of the most progressive B2C and B2B brands worldwide.


If this sounds like you, join us

_Webhelp Portugal is an equal opportunity employer._

_Webhelp __considers diversity as a fundamental resource and it offers everyone access to employment opportunities, regardless of their gender, age, religion, ethnicity, or any other classification protected by applicable national laws._

  • Booking Advisor for An Airline Reservations Project

    1 semana atrás

    Lisboa, Lisboa, Portugal Webhelp Tempo inteiro

    Why join usWant to inspire customers with your passion for travelling? Then come join our dynamic multilingual teams in Lisbon. You will grow with us in a global company that puts its people at the heart.We are looking for a Booking Advisor to provide superb customer experience through our Inbound Calls channel and Social Media chat. You will be working on...

  • Airline Reservations Advisor

    Há 1 mês

    Lisboa, Lisboa, Portugal portugalbs Tempo inteiro

    Are you passionate about the Travel & Tourism industry? Do you have a native level of Italian? Do you thrive on challenge and are excited by change? Are you interested in gaining a privileged view and know-how about one of the most distinguished airline companies in the world? Don't miss out on this chance to boost your international career in the aviation...

  • Airline Reservations Advisor

    1 semana atrás

    Lisboa, Lisboa, Portugal portugalbs Tempo inteiro

    Are you passionate about the Travel & Tourism industry? Do you have a native level of Italian? Do you thrive on challenge and are excited by change? Are you interested in gaining a privileged view and know-how about one of the most distinguished airline companies in the world? Don't miss out on this chance to boost your international career in the aviation...

  • Airline Reservations Advisor

    3 semanas atrás

    Lisboa, Lisboa, Portugal portugalbs Tempo inteiro

    Are you passionate about the Travel & Tourism industry? Do you have a native level of Italian? Do you thrive on challenge and are excited by change? Are you interested in gaining a privileged view and know-how about one of the most distinguished airline companies in the world? Don't miss out on this chance to boost your international career in the aviation...

  • French-speaking Airline Reservations Advisor

    1 semana atrás

    Lisboa, Lisboa, Portugal City Job Offers Tempo inteiro

    French-speaking airline reservations advisor in Lisbon:Do you speak French and have a passion for travelling? Catch this opportunity to empower your technical skills while gaining a privileged know-how of the industry at the heart of a distinguished airline.French-speaking Airline Reservations Advisor:The company:Welcome to the brand that has disrupted the...

  • Booking Advisor for An Airline Company

    1 semana atrás

    Lisboa, Lisboa, Portugal Webhelp Tempo inteiro

    Location Lisbon, PortugalLanguage German***Description:Why joining usDo you want to live a rewarding career, on behalf of the world's most exciting brands? Join our multicultural team and make a real impact on our client's business every day. We're bringing on board a Customer Advisor to provide great customer support, maintaining quality & improving...

  • Airline Reservation Advisor

    1 semana atrás

    Lisboa, Lisboa, Portugal Blu Selection Tempo inteiro

    Are you passionate about the Travel & Tourism industry? Do you have a native level of French? Do you thrive on challenge and are excited by change? Are you interested in gaining a privileged view and know-how about one of the most distinguished airline companies in the world? Your responsibilities and impact as Airline Reservation Advisor will be: Booking...

  • Italian Airline Reservations Advisor

    1 semana atrás

    Lisboa, Lisboa, Portugal Pari Schulen Tempo inteiro

    Reference:COLIAbout Lisbon:Lisbon is known for its picturesque neighborhoods, such as Alfama and Bairro Alto, where charming narrow streets, colorful tiles, and lively local markets create an enchanting atmosphere. The city is also surrounded by stunning beaches and natural parks, offering opportunities for outdoor activities. With excellent public...

  • Airline Customer Advisor

    1 semana atrás

    Lisboa, Lisboa, Portugal City Job Offers Tempo inteiro

    Airline Customer Advisor in Lisbon (German) Do you speak German and have a passion for traveling?Catch this opportunity to empower your technical skills and gain privileged know-how of the travel industry by working for a well-known airline in Lisbon.You will be responsible for providing friendly and professional customer service in your...

  • German-speaking Airline Advisor

    1 semana atrás

    Lisboa, Lisboa, Portugal City Job Offers Tempo inteiro

    Airline Advisor with German based in LisbonDo you speak German and have a passion for travelling? Catch this opportunity toempower your technical skills while gaining a privileged know-how of the industry at the heart of a distinguished airline.German-speaking Airline Reservations AdvisorThe companyWelcome to the brand that has disrupted the way people...

  • Airline Customer Advisor

    1 semana atrás

    Lisboa, Lisboa, Portugal City Job Offers Tempo inteiro

    Airline Customer Advisor in Lisbon (German)Do you speak German and have a passion for travelling? Catch this opportunity to empower your technical skills and gain privileged know-how of the travel industry by working for a well known airline in Lisbon. You will be responsible to provide a friendly and professional customer service in your...

  • Airline Reservation Advisor

    Há 1 mês

    Lisboa, Lisboa, Portugal portugalbs Tempo inteiro

    Are you passionate about the Travel & Tourism industry? Do you have a native level of French? Do you thrive on challenge and are excited by change? Are you interested in gaining a privileged view and know-how about one of the most distinguished airline companies in the world? Don't miss out on this chance to boost your international career in the aviation...

  • Airline Reservation Advisor

    1 semana atrás

    Lisboa, Lisboa, Portugal portugalbs Tempo inteiro

    Are you passionate about the Travel & Tourism industry? Do you have a native level of French? Do you thrive on challenge and are excited by change? Are you interested in gaining a privileged view and know-how about one of the most distinguished airline companies in the world? Don't miss out on this chance to boost your international career in the aviation...

  • Airline Reservation Advisor

    3 semanas atrás

    Lisboa, Lisboa, Portugal portugalbs Tempo inteiro

    Are you passionate about the Travel & Tourism industry? Do you have a native level of French? Do you thrive on challenge and are excited by change? Are you interested in gaining a privileged view and know-how about one of the most distinguished airline companies in the world? Don't miss out on this chance to boost your international career in the aviation...

  • Airline Reservation Advisor

    3 semanas atrás

    Lisboa, Lisboa, Portugal Blu Selection Tempo inteiro

    Are you passionate about the Travel & Tourism industry? Do you have a native level of French? Do you thrive on challenge and are excited by change? Are you interested in gaining a privileged view and know-how about one of the most distinguished airline companies in the world? Your responsibilities and impact as Airline Reservation Advisor will be:Booking...

  • Airline Reservation Advisor

    Há 1 mês

    Lisboa, Lisboa, Portugal portugalbs Tempo inteiro

    Are you passionate about the Travel & Tourism industry? Do you have a native level of French? Do you thrive on challenge and are excited by change? Are you interested in gaining a privileged view and know-how about one of the most distinguished airline companies in the world? Your responsibilities and impact as Airline Reservation Advisor will be:Booking...

  • Airline Reservation Advisor

    Há 1 mês

    Lisboa, Lisboa, Portugal Blu Selection Tempo inteiro

    Are you passionate about the Travel & Tourism industry? Do you have a native level of French? Do you thrive on challenge and are excited by change? Are you interested in gaining a privileged view and know-how about one of the most distinguished airline companies in the world? Your responsibilities and impact as Airline Reservation Advisor will be:Booking...

  • Airline Reservation Advisor

    1 semana atrás

    Lisboa, Lisboa, Portugal portugalbs Tempo inteiro

    Are you passionate about the Travel & Tourism industry? Do you have a native level of French? Do you thrive on challenge and are excited by change? Are you interested in gaining a privileged view and know-how about one of the most distinguished airline companies in the world? Your responsibilities and impact as Airline Reservation Advisor will be:Booking...

  • Airline Reservation Advisor

    3 semanas atrás

    Lisboa, Lisboa, Portugal portugalbs Tempo inteiro

    Are you passionate about the Travel & Tourism industry? Do you have a native level of French? Do you thrive on challenge and are excited by change? Are you interested in gaining a privileged view and know-how about one of the most distinguished airline companies in the world? Your responsibilities and impact as Airline Reservation Advisor will be:Booking...

  • Airline Customer Advisor

    1 semana atrás

    Lisboa, Lisboa, Portugal Blu Selection Tempo inteiro

    Are you passionate about the Travel industry? Do you have a native level of French? Are you ready to support aFrench airline that connects to the best holiday locationsin the world?If your answer to these questions is yes, don't miss out on this opportunityto expand your international career in the aviation worldThe Company. Started up by 2 French...