Guest Service Representative

2 semanas atrás

Queluz, Lisboa, Portugal Marriott International, Inc Tempo inteiro

Job Number

Job Category Rooms & Guest Services Operations

Location Penha Longa Resort, Estrada da Lagoa Azul Linho, Sintra, Portugal, Portugal VIEW ON MAP

Schedule Full-Time

Located Remotely? N

Relocation? N

Position Type Non-Management

Welcome to our family
As a world-class leader in the travel industry, there's no better place to make your mark.

If you have the natural ability to communicate and enjoy working with others, we welcome you to join our global family.

Here, you will find a place where your personality and ideas are as appreciated as the work you do.

Each day will open your mind to a world of possibilities, growth opportunities and the chance to meet people from all corners of the globe.

***
The impact you'll make


No matter whether a guest arrives weary from their travels or excited for a vacation, you know what to do to make them feel at home.

They will appreciate the pristine lobby, your warm welcome, and your efficiency in getting them checked in and pointed in the right direction.

When they know you genuinely care about the quality of their stay, you are operating at a level of excellence.


What you'll do

  • Organize, confirm and process guest checkins/ checkouts and adapt for any changes
  • Secure payment, verifying and adjusting billing as needed
  • Provide guests with room and hotel information, directions, amenities and local interests
  • Run daily reports, reviewing to see what needs to be communicated to the next shift's staff
  • Complete cashier and closing reports, counting the bank at the end of each shift securely
  • Accept and record wakeup calls, delivering to the right department
  • Communicate any emergency, lost item or theft to proper security staff and/or authorities
  • Keep contingency lists in case of emergency and communicate any necessary messages

Perks you deserve
We'll support you in and out of the workplace by offering:

  • Team-spirited coworkers
  • Encouraging leadership
  • Support to live a life of wellbeing and happiness
  • Opportunities to serve and give back to the community
  • Discounts on hotel rooms, gift shop items, food and beverage
  • Recognition programs

What we're looking for

  • A warm, peopleoriented demeanor
  • A teamfirst attitude
  • A gift for paying attention to the smallest details
This role requires compliance with quality assurance expectations and standards. You may be required to stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

You're welcomed here
Our highest priority is making you feel as welcome as our guests. We want you to feel comfortable being yourself and to know you're important to us. You'll make an impact in your role, and for that, you'll be appreciated and valued.

  • Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, peoplefirst culture. We are committed to nondiscrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law._


At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them.

Attracting the world's top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate.


Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.


Your role will be to ensure that the "Gold Standards" of The Ritz-Carlton are delivered graciously and thoughtfully every day.

The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next.

It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality.

As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values.

And our promise to you is that we offer the chance to be proud of the work you do and who you work with.

In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International.


Be where you can do your best work,
begin your purpose,
belong to an amazing global team, and
become the best version of you.

  • Guest Service Representative

    2 semanas atrás

    Queluz, Lisboa, Portugal Marriott International, Inc. Tempo inteiro

    Númerode Empleo Categoría de Empleo Rooms & Guest Services OperationsUbicación Penha Longa Resort, Estrada da Lagoa Azul Linho, Sintra, Portugal, Portugal VER EN MAPA Horario Full-Time¿Ubicación remota? N¿Reubicación? NTipo de Posición Non-ManagementBienvenido a nuestra familia Como líder a nivel mundial en la industria de viajes, no hay mejor lugar...

  • Guest Service Representative

    2 semanas atrás

    Queluz, Lisboa, Portugal Marriott International, Inc Tempo inteiro

    No do Cargo Categoria de emprego Rooms & Guest Services OperationsLocal Penha Longa Resort, Estrada da Lagoa Azul Linho, Sintra, Portugal, Portugal VER NO MAPAHorário Full-TimeLocalização remota? NRemanejamento? NTipo de cargo Non-Management A Marriott International é uma empresa que oferece oportunidades iguais de trabalho. Temos como princípios a...

  • Guest Service Representative

    2 semanas atrás

    Queluz, Lisboa, Portugal Marriott International, Inc Tempo inteiro

    Número de Empleo Categoría de Empleo Rooms & Guest Services OperationsUbicación Penha Longa Resort, Estrada da Lagoa Azul Linho, Sintra, Portugal, Portugal VER EN MAPAHorario Full-Time¿Ubicación remota? N¿Reubicación? NTipo de Posición Non-ManagementBienvenido a nuestra familiaComo líder a nível mundial en la industria de viajes, no hay mejor lugar...

  • Guest Service Representative

    2 semanas atrás

    Queluz, Lisboa, Portugal Marriott International, Inc Tempo inteiro

    Número de Empleo Categoría de Empleo Rooms & Guest Services OperationsUbicación Penha Longa Resort, Estrada da Lagoa Azul Linho, Sintra, Portugal, Portugal VER EN MAPAHorario Full-Time¿Ubicación remota? N¿Reubicación? NTipo de Posición Non-ManagementBienvenido a nuestra familia Como líder a nível mundial en la industria de viajes, no hay mejor...

  • Guest Service Representative

    2 semanas atrás

    Queluz, Lisboa, Portugal Marriott International, Inc. Tempo inteiro

    Númerode Empleo Categoría de Empleo Rooms & Guest Services OperationsUbicación Penha Longa Resort, Estrada da Lagoa Azul Linho, Sintra, Portugal, Portugal VER EN MAPAHorario Full-Time¿Ubicación remota? N¿Reubicación? NTipo de Posición Non-ManagementBienvenido a nuestra familiaComo líder a nivel mundial en la industria de viajes, no hay mejor lugar...

  • Supervisor-Golf Service

    2 semanas atrás

    Queluz, Lisboa, Portugal Marriott International Tempo inteiro

    POSITION SUMMARY Serve as a liaison between event coordinator and group contact in order to coordinate tournament or group golf events. Maintain lines of communication with golf shop to ensure efficiency of course operations and guest satisfaction. Communicate with the starter, golf services, and golf grounds regarding any changes to the tee sheet....

  • Boutique B&b Host/guest Relations

    2 semanas atrás

    Queluz, Lisboa, Portugal Our Dreams Lda Tempo inteiro

    Azenhas do Mar Valley house is a small boutique bed and breakfast. Our aim is to provide the guests with beautiful calm stay by the ocean.We are currently looking for a new element to join our team Like a family, we all do a little bit of everything and no-one is left behind. We love to meet people from different cultures and are passionate about learning...

  • Supervisor-Golf Service

    Há 1 mês

    Queluz, Lisboa, Portugal Marriott Tempo inteiro

    Job Number Job Category Golf, Fitness, & EntertainmentLocation Penha Longa Resort, Estrada da Lagoa Azul Linho, Sintra, Portugal, PortugalSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-ManagementPOSITION SUMMARYServe as a liaison between event coordinator and group contact in order to coordinate tournament or group golf events. Maintain...

  • Supervisor-Golf Service

    4 semanas atrás

    Queluz, Lisboa, Portugal Marriott Tempo inteiro

    Job Number Job Category Golf, Fitness, & EntertainmentLocation Penha Longa Resort, Estrada da Lagoa Azul Linho, Sintra, Portugal, PortugalSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-ManagementPOSITION SUMMARYServe as a liaison between event coordinator and group contact in order to coordinate tournament or group golf events. Maintain...

  • Supervisor-golf Service

    2 semanas atrás

    Queluz, Lisboa, Portugal Marriott International, Inc Tempo inteiro

    Job Number Job Category Golf, Fitness, & EntertainmentLocation Penha Longa Resort, Estrada da Lagoa Azul Linho, Sintra, Portugal, Portugal VIEW ON MAPSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-Management***Serve as a liaison between event coordinator and group contact in order to coordinate tournament or group golf events. Maintain...

  • Supervisor-Golf Service

    2 semanas atrás

    Queluz, Lisboa, Portugal Marriott Tempo inteiro

    Job Number Job Category Golf, Fitness, & EntertainmentLocation Penha Longa Resort, Estrada da Lagoa Azul Linho, Sintra, Portugal, PortugalSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-ManagementPOSITION SUMMARYServe as a liaison between event coordinator and group contact in order to coordinate tournament or group golf events. Maintain...

  • Senior Mgr-conference Services

    2 semanas atrás

    Queluz, Lisboa, Portugal Marriott International, Inc Tempo inteiro

    Job Number Job Category Event ManagementLocation Penha Longa Resort, Estrada da Lagoa Azul Linho, Sintra, Portugal, Portugal VIEW ON MAPSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type ManagementJOB SUMMARYDirects and motivates conference services staff while personally providing high quality service based on requirements and standards....

  • Supervisor-Golf Service

    2 semanas atrás

    Queluz, Lisboa, Portugal Marriott International, Inc. Tempo inteiro

    Job Number Job Category Golf, Fitness, & EntertainmentLocation Penha Longa Resort, Estrada da Lagoa Azul Linho, Sintra, Portugal, Portugal VIEW ON MAP Schedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-Management POSITION SUMMARY Serve as a liaison between event coordinator and group contact in order to coordinate tournament or group golf...

  • Asstdir-rooms (Internal Promotion)

    2 semanas atrás

    Queluz, Lisboa, Portugal Marriott International, Inc Tempo inteiro

    Job Number Job Category Rooms & Guest Services OperationsLocation Penha Longa Resort, Estrada da Lagoa Azul Linho, Sintra, Portugal, Portugal VIEW ON MAPSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type ManagementJOB SUMMARYAssists in successfully planning, developing, implementing, and evaluating of the quality of property's rooms. The...

  • AsstDir-Rooms (Internal promotion)

    Há 1 mês

    Queluz, Lisboa, Portugal Marriott Tempo inteiro

    Job Number Job Category Rooms & Guest Services OperationsLocation Penha Longa Resort, Estrada da Lagoa Azul Linho, Sintra, Portugal, PortugalSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type ManagementJOB SUMMARYAssists in successfully planning, developing, implementing, and evaluating of the quality of property's rooms. The position ensures...

  • AsstDir-Rooms (Internal promotion)

    4 semanas atrás

    Queluz, Lisboa, Portugal Marriott Tempo inteiro

    Job Number Job Category Rooms & Guest Services OperationsLocation Penha Longa Resort, Estrada da Lagoa Azul Linho, Sintra, Portugal, PortugalSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type ManagementJOB SUMMARYAssists in successfully planning, developing, implementing, and evaluating of the quality of property's rooms. The position ensures...

  • Concierge

    Há 1 mês

    Queluz, Lisboa, Portugal Marriott Tempo inteiro

    Job Number Job Category Rooms & Guest Services OperationsLocation Penha Longa Resort, Estrada da Lagoa Azul Linho, Sintra, Portugal, PortugalSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-ManagementPOSITION SUMMARYOrganize, confirm, process, and conduct all guest check-ins/check-outs, room reservations, requests, changes, and...

  • Concierge

    4 semanas atrás

    Queluz, Lisboa, Portugal Marriott Tempo inteiro

    Job Number Job Category Rooms & Guest Services OperationsLocation Penha Longa Resort, Estrada da Lagoa Azul Linho, Sintra, Portugal, PortugalSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-ManagementPOSITION SUMMARYOrganize, confirm, process, and conduct all guest check-ins/check-outs, room reservations, requests, changes, and...

  • Concierge

    2 semanas atrás

    Queluz, Lisboa, Portugal Marriott International, Inc Tempo inteiro

    Job Number Job Category Rooms & Guest Services OperationsLocation Penha Longa Resort, Estrada da Lagoa Azul Linho, Sintra, Portugal, Portugal VIEW ON MAPSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-Management***Organize, confirm, process, and conduct all guest check-ins/check-outs, room reservations, requests, changes, and...

  • Rececinista de 2ª

    Há 1 mês

    Queluz, Lisboa, Portugal Marriott Tempo inteiro

    Job Number Job Category Rooms & Guest Services OperationsLocation Penha Longa Resort, Estrada da Lagoa Azul Linho, Sintra, Portugal, PortugalSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-ManagementPOSITION SUMMARYProcess all guest check-ins by confirming reservations, assigning room, and issuing and activating room key. Process all...